Job Type
Full-time
Description
- Greet patients and visitors with professionalism and warmth
- Check-in and check-out patients, ensuring all demographic, insurance, and consent information is complete and accurate
- Schedule, reschedule, and confirm appointments for multiple providers across different clinic locations
- Verify insurance benefits and collect copays or balances at the time of service
- Answer multi-line phone system promptly and direct calls or take messages appropriately
- Respond to patient inquiries via phone, portal, or in person in a timely and courteous manner
- Manage new patient paperwork – including electronic form distribution, collection, and completion tracking
- Assist with medical records requests, faxing, and scanning documentation into the EMR
- Work closely with clinical and billing teams to ensure smooth patient flow and support
- Follow HIPAA and OSHA guidelines to maintain a safe and confidential patient environment
- Maintain front office cleanliness and inventory of office supplies
- Support additional administrative tasks as assigned by management
Requirements
- High school diploma or equivalent required; Associate’s degree or relevant certification preferred
- Minimum of 1 year of front desk or medical office experience (pain management or specialty care preferred)
- Familiarity with electronic medical records (ECW/Healow a plus)
- Strong understanding of insurance verification and basic billing practices
- Excellent verbal and written communication skills
- Strong multitasking abilities and attention to detail
- Compassionate, patient-focused attitude with a team player mindset
- Bilingual (English/Spanish) is a plus