DESCRIPTION

At Dedham Savings, we believe that being here for the journey means supporting our clients in a friendly and professional manner every day. While our employees are committed to helping our clients, we are committed to our employees. After all, we wouldn’t have made it nearly 200 years as a local neighborhood bank without them! To support our employees, we offer a competitive benefits package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare, Retirement, Life Insurance, and many other benefits. 

PURPOSE

Under the general supervision of the Senior Vice President/Retail Banking, the Branch Manager manages the daily operations of assigned branch to meet sales and service objectives in conformance with established Bank policies, strategies, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs any function necessary, within the scope of authority and expertise, to provide the highest level of customer service and responsiveness to the financial needs of individuals, families, businesses, and organizations served by the Bank.
• Organizes, coordinates, and supervises the ongoing activity of the assigned branch. Monitors teller operations and customer service activities and take all steps necessary to promote branch effectiveness in conformance with established goals and objectives. Recommends, implements, and ensures compliance with policies and procedures.
• Participates in making hiring recommendations. Provides ongoing training and development of assigned staff. Develops goals with staff and monitor operational performance to ensure conformance with Bank-wide expectations. Responsible for writing and presenting employee performance evaluations.  Responsibilities include training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Participates in the creation and execution of the yearly Branch Goals.
• Participates in Bank committees and special projects to ensure efficient operations and superior customer service throughout the Retail Banking Department. May serve as a member of the Product and Service Manual Committee.
• Attends monthly and quarterly meetings (e.g., Retail Operations, Retail Sales and Service meetings, and Sales and Investment update calls) to obtain strategies for the direction of the Bank and to ensure efficiency in Bank operations and customer service.
• May conduct seminars to promote Bank business.
• Keeps informed of all relevant changes in Bank regulations, policies, procedures, products, compliance developments, etc. Ensure that branch staff is informed of the same and conduct periodic meetings to provide updated information.      Recommend procedural changes as needed to support prescribed requirements.
• Keeps abreast of developments within the banking industry relative to retail products and services. Attends meetings and seminars as needed.
• Maintains current knowledge of all Bank products and services.
• Continuously empowers staff through mentoring, coaching, and training.
• Provides efficient, effective, and courteous customer service in person and via telephone. Performs a variety of customer service duties. Opens and closes accounts and processes a wide variety of transactions. Responds to customer inquiries.  
• Assumes responsibility for various branch functions in the absence of staff members or overload situations by performing related customer service, supervisory, and administrative functions as may be required to ensure the ongoing effectiveness of the assigned branch.
• Admits customers to the safe deposit box vault area following Bank procedures. Opens and surrenders safe deposit boxes as requested.
• Maintains current knowledge of passbook loans for underwriting and approval.
• Accepts line of credit (CheckProtec) applications. Reviews all applications and underwrites for approval or decline decision.
• Executes wire transfers of funds. Verifies wires entered by another employee (Branch CSRs and above) from start to finish.
• Processes credit card applications.
• Assists customers with Official check and Teller’s check inquiries. Searches for the status of a check. Obtains copies of cleared checks. Places stop payments. Reissues checks.
• Assists customers with a wide range of IRA transactions. Trustee Transfers, Direct Rollovers, Rollovers. Process contributions and distributions.
• Notarizes documents for customers.
• Performs Signature Guarantees for customers.
• Has a general understanding of various legal documents.
• Prepares various monthly and quarterly reports for an assigned branch. Ensures that established audit standards are met in a timely and complete manner.
• Participates in maintaining branch inventory and placing supply orders as needed.
• Ensures proper upkeep of assigned equipment and ensure that the branch facility is maintained in a neat, professional, and functionally efficient manner.
• Participates in branch contests and assist with the creation and running of the Point of Sale (POS) tables promoting products and services.
• Performs related customer service, supervisory, and administrative duties as may be assigned or required to ensure the effectiveness of the assigned branch.  
• Ability to use Microsoft Word and Excel proficiently.
• Ability to write professional, clear, concise correspondence to internal and external recipients.
• Oversees the daily activities of the assigned branch. Open and close the branch.
• Controls vault activity. Maintains adequate quantities of cash and coins. Orders cash for the branch.
• Maintains inventory of Official and Teller’s checks.
• Maintains inventory of Card@Once cards.
• Balances ATM. Ability to troubleshoot any issues. Places service request if necessary.
• Performs daily branch consolidation/settlement duties upon completion of assigned shift.
• Acknowledges opportunities to generate referrals to other areas of the bank including but not limited to the Investment Center, Residential & Commercial Lending, and Business Banking Services.
• Exhibits excellent customer service and actively participate in the Your Bank Rewards Referral Program. Maintains and encourages an ongoing sales culture within the branch.
• Attends sales, service, and product training sessions regularly and actively participating in branch meetings.
• Adheres to Bank’s dress code policy and monitor the dress code for all members of staff.
• Actively promotes the interest of the Bank whenever and wherever possible by participating in community and professional organizations. Participates in community activities representing Dedham Savings. Develops new prospects outside the bank for our wide variety of business and consumer deposit and loan products.
• Performs all duties by prescribed regulatory compliance guidelines. Ensures compliance with established security procedures as well as cash handling procedures.
• Adheres to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy.
• Assists in ensuring the branch meets yearly goals.
• Adheres to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.

Consider this description to be the foundation of your job, not its boundaries.  Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Associate’s degree or its equivalent plus specialized course work and training.
• Five plus years of retail experience with several years of experience in branch supervision.
• Proven management, customer service, and problem-solving skills.  
• Ability to utilize various types of office equipment, including computer terminals.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should know Internet software, Spreadsheet, Word Processing software, and service bureau software applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and /or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

Dedham Savings strives to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Dedham Savings and the communities we support.

EOE/F/M/Vet/Disabled