About Us

Unis accelerates logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client’s partner with us, we focus on more than just a business relationship; it's an opportunity to unlock a world of value-added services that will enhance operational standards and elevate success by unifying our clients’ supply chain networks through superior technology, assets, and information services.

Job Description

We are looking for a cross-functional and data driven Commercial Operations Manager to lead pricing, cost modeling, dispute resolution, and process optimization for our warehousing and logistics operations. This role partners with Operation, Finance, and Billing to improve profitability, reduce exception, and ensure our commercial models align with operational performance.

· Manage and maintain customer pricing models based on scope, cost, and service structure

· Conduct margin analysis to support new pricing proposal and renewals

· Handling billing disputes and collaborate with operations/billing teams for root cause resolution

· Track key performance indicators and recommend workflow or structural improvements

· Support ad hoc cost analysis including labor productivity, space utilization, and account-level P&L

· Liaise with Sales and Operations to ensure commercial agreements are operationally feasible

· Build reporting tools to monitor pricing consistency and cost performance

· Standardize dispute tracking and support reduction in recurring issues

Skills / Qualifications:

· Bachelor’s degree in Finance, Supply Chain, Logistics, or a related field

· 5+ years of experience in pricing, cost analysis, or commercial support within a logistics or warehouse environment

· Strong Excel skills; familiarity with BI tools (Power BI, Tableau) or SQL is preferred

· Understanding of 3PL cost structures and fulfillment operations

· Experience with billing exceptions, customer disputes, and root cause analysis

· Excellent communication and coordination skills across departments

· Strong analytical and critical thinking abilities

· .Experience in logistics industry is strongly preferred.

DISCLAIMER: EQUAL EMPLOYMENT OPPORTUNITY POLICY

Unis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Unis complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Unis expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories. The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned. The scope of the job may change as necessitated by business demands.