Retail Account Manager
Description

 We are seeking a dynamic and results-driven Retail Account Manager (Inside Sales) to join our team. The primary role of this position is to nurture and grow accounts post-sale, build long-term relationships, and drive expansion through upsells, cross-sells, and renewals. The ideal candidate will have a strong understanding of client business goals, excellent communication skills, and the ability to resolve conflicts effectively.


ROLE AND RESPONSIBILITIES

  • Account Management: Nurture and grow existing accounts post-sale by building and maintaining long-term relationships with clients.
  • Expansion: Drive account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities.
  • Onboarding: Manage the overview of new account onboarding to ensure a smooth transition and positive client experience.
  • Customer Communication: Handle packaging and marketing approvals, ensuring clear and effective communication with customers.
  • Promo Management: Maintain the promotional calendar, track units and percentages to spend, and monitor current and remaining promotional spend.
  • Forecasting: Provide accurate forecasting to support business planning and decision-making.
  • Travel: Participate in trade shows and customer visits as needed to strengthen client relationships and promote company offerings.
  • Support: Assist the Hunter with daily tasks to ensure seamless operations and client satisfaction.
Requirements

 

REQUIRED SKILLS/ABILITIES

  • Relationship Building: Ability to establish and nurture strong relationships with clients, understandingtheir needs and business goals.
  • Client Understanding: Deep understanding of client business goals and the ability to align companyofferings to meet those goals.
  • Communication: Strong communication skills, both verbal and written, to effectively interact with clients and internal teams.
  • Conflict Resolution: Proficient in resolving conflicts and addressing client concerns in a professional and timely manner.


EDUCATION AND EXPERIENCE

  • BS degree in a business-related field.
  • Proven experience in account management, sales, or a related field.
  • Strong understanding of sales processes and customer relationship management.
  • Excellent organizational and time management skills.
  • Ability to travel for trade shows and customer visits as required.
  • Proficiency in using CRM software and other sales tools.
Salary Description
61,000 - 85,400