Job Title: Homeowner Association (HOA) Manager

Company: Cusick Community Management

Location: Charlotte, NC

Homeowner Association (HOA) Manager

Position Summary:

We are seeking a detail-oriented and customer-focused HOA Manager to oversee the day-to-day operations of homeowner associations. The HOA Manager will serve as the primary liaison between the association board, homeowners, and vendors, ensuring the community operates smoothly, efficiently, and in compliance with governing documents and

legal requirements.

Key Responsibilities:

1. Board and Community Relations:

• Serve as the main point of contact for the HOA board and homeowners.
• Facilitate and attend board meetings, preparing agendas, reports, and meeting minutes.
• Provide guidance to the board on governance, policies, and best practices.
• Communicate effectively with homeowners to address concerns, enforce rules, and maintain positive relationships.

2. Operations Management:

• Oversee day-to-day community operations, including maintenance and service contracts.
• Conduct regular property inspections to ensure compliance and identify maintenance needs.
• Manage vendor relationships, negotiate contracts, and ensure quality service delivery.
• Implement and enforce community policies and procedures.

3. Financial Oversight:

• Assist in the preparation and management of annual budgets and financial reports.
• Monitor assessments, track delinquencies, and follow collection procedures.
• Ensure accurate record-keeping and adherence to financial best practices.

4. Compliance and Legal Oversight:

• Ensure community compliance with governing documents, bylaws, and state regulations.
• Address and resolve violations through established enforcement processes.
• Coordinate with legal counsel as necessary on compliance matters.

5. Resident Services:

• Respond to homeowner inquiries and resolve issues promptly and professionally.
• Facilitate community events and engagement initiatives.
• Maintain community records, including homeowner databases and association documents.

Qualifications:

• Proven experience as an HOA Manager, Community Association Manager, Realtor, Property Management or similar role.
• Strong understanding of HOA governing documents, legal compliance, and financial
• management.
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities and work independently.
• Proficiency in property management software and Microsoft Office Suite.
• Certification (e.g., CMCA, AMS, or PCAM) strongly preferred.

Key Competencies:

• Customer service orientation with a problem-solving mindset.
• Detail-oriented and able to maintain accurate records.
• Strong leadership and decision-making abilities.
• Ability to build and maintain positive relationships with stakeholders.

Work Environment:

• Combination of office work and on-site community inspections.
• Occasional evening meetings and weekend availability as needed.
• This position is an excellent opportunity for a proactive and organized professional who enjoys fostering community relationships and managing diverse responsibilities in a dynamic
• environment.

Cusick’s Mission Statement: At Cusick Community Management, our mission is to empower

communities through transparent communication, efficient operations, and strong relationships.

We are committed to enhancing the vitality of neighborhoods while ensuring financial

stewardship and legal compliance, fostering a thriving and harmonious living environment for all

residents.