Position Overview

The Account Liaison is responsible for a wide range of duties to foster critical partnerships and ensure patients receive appropriate and timely care. This position will be held either on site of a respective hospital, in the field, or in an office location. This position will be primarily responsible for a specific client or account. The primary responsibilities will be coordinating and processing orders (discharge or routine), whether it be by pulling and delivering equipment or processing the order. The Account Liaison must demonstrate superb customer service to maintain client relationships and help them navigate company products or services.

Essential Duties

• Serves as point of contact for case management, discharge coordinators and hospital and/or medical group staff
•  Assists medical groups and/or other provider groups regarding products and services available under the contract.
•  Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
•  Maintain and control inventory kept on site of hospital, clinic or consignment closet.
•  Facilitate patient discharges by coordinating equipment delivery to bedside and home
•  Create patient account and necessary sales orders
•  Dispense equipment to patients when applicable
•  Obtain patient copays when applicable
•  Collect closet/consignment delivery tickets and referral documentation for internal processing
•  Request authorizations through portal
•  Perform other duties as assigned

Minimum Qualifications

• High School Diploma or GED (Two years college or equivalent work experience preferred)
• Self-starter, organized, motivated and detail-oriented
• Adhere to all safety and compliance regulations
• Familiarity with the industry including equipment, logistics and insurance guidelines
• Excellent verbal and written communication skills
• Problem solving skills to propose mutually beneficial solutions
• Must possess a valid driver’s license in good standing
• Proficiency with word processing, spreadsheet and Microsoft Office