At Call Box, we believe people are the core of our business success. Our mission is to grow people—whether that's through professional development, cutting-edge tools, or a culture that embraces a growth mindset. We’re a Dallas-based tech company building innovative AI solutions that help businesses transform the way they handle phone calls and customer communication.
 

We’re seeking a Support Agent that has a passion for technology, and a customer first attitude, with a problem solving and growth mindset. Ideal candidates have 1–2 years of experience in customer service or technical support, especially in IT or telecom. This role offers a unique opportunity to develop technical skills while working on impactful solutions in a supportive, fast-paced team. 

Key Responsibilities 

• Handle inbound/outbound support calls to troubleshoot software and phone call issues 
• Respond to customer inquiries through chat and create detailed support cases 
• Troubleshoot and support Call Box’s telephony platform and web applications 
• Accurately document support interactions and escalate complex issues as needed 
• Assist in configuring and testing client phone numbers and staff profiles 
• Participate in onboarding and upgrade projects for customers and internal teams 
• Conduct deep-dive research to resolve unfamiliar or technical customer inquiries 
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams 
• Rotate into on-call schedule after training is completed 

• 1–2 years of experience in customer service or technical support, preferably in a call center or IT helpdesk 
• Basic understanding of Telephony 
• Proficiency with Microsoft Office 365 tools (Outlook, Excel, Word, Teams, etc.) 
• Familiarity with mobile operating systems (iOS, Android) 
• Experience using ticketing systems (e.g., Zendesk, Salesforce, Jira) 
• Strong analytical and problem-solving skills 
• Excellent verbal and written communication skills 
• Comfortable working in a fast-paced, team-oriented environment 
• High attention to detail and documentation 
• Must be located in or around the Dallas-Fort Worth area 

Bonus Skills (Nice to Have) 

• Microsoft SQL Query Knowledge 
• Experience supporting SaaS-based tools 
• Prior exposure to CRM or telephony platforms 
• Understanding of SIP signaling, VoIP, or telephony systems is a strong plus 

What We Offer 

• Starting pay of $20.00 to - $23.00 an hour
• Competitive salary with immediate PTO 
• Full medical, dental, and vision insurance 
• 401k with company match through Fidelity 
• Monthly perks: gym reimbursement, reading & wellness allowances 
• Bi-weekly catered breakfasts and quarterly company events 
• Clear career path and mentorship opportunities 
• A chance to work with cutting-edge AI technology in a collaborative environment 

Why Call Box?

You’ll join a team that values curiosity, hustle, and human connection. Whether you’re troubleshooting a dropped call, or helping onboard a new customer, your work makes a direct impact. Here, you won’t just grow your career, you’ll grow as a person.