Position Summary:

The Game Technician is responsible for maintaining, troubleshooting, and repairing arcade games, rides, and other interactive entertainment equipment in a family entertainment center, arcade, or amusement facility. This role ensures that all gaming machines and attractions are in proper working condition, providing guests with a seamless and enjoyable experience. The Game Technician plays a key role in ensuring minimal downtime for equipment and ensuring that safety protocols are followed during maintenance and repair procedures.

Key Responsibilities:

• Maintenance & Repair:
• Perform routine inspections, maintenance, and repairs on arcade games, video machines, redemption equipment, and other amusement devices.
• Troubleshoot and diagnose issues with machines, including electrical, mechanical, and software problems.
• Replace faulty components (e.g., circuit boards, wiring, fuses, monitors) to restore equipment to operational condition.
• Ensure all machines are cleaned, well-maintained, and properly calibrated.
• Troubleshooting & Diagnostics:
• Quickly identify issues with malfunctioning equipment by conducting thorough diagnostics.
• Use diagnostic tools and manuals to resolve problems efficiently and accurately.
• Record maintenance and repair activities in a maintenance log, including detailed descriptions of issues and actions taken.
• Equipment Installation & Setup:
• Assist with the installation and setup of new games, attractions, or systems as needed.
• Ensure proper placement and setup of equipment, ensuring safety standards are met and the equipment is ready for use by guests.
• Safety & Compliance:
• Follow safety protocols when working with electrical, mechanical, and other equipment to prevent accidents or injuries.
• Adhere to all company and industry safety standards, ensuring that all games and machines are safe for guest use.
• Monitor and ensure compliance with operational guidelines and safety requirements for all equipment.
• Guest Interaction & Support:
• Occasionally interact with guests when games or machines are down, providing updates on repair progress and offering assistance where needed.
• Assist staff with troubleshooting issues when guests report problems with machines.
• Provide guidance to guests on machine usage or provide information when necessary.
• Inventory & Parts Management:
• Keep track of necessary replacement parts and tools, ensuring an adequate inventory of commonly used components.
• Work with management to place orders for new parts, equipment, and supplies as needed.
• Maintain organized storage of tools and spare parts for quick access.
• Collaboration & Communication:
• Work closely with management and other staff members to schedule repairs during low-traffic periods to minimize downtime.
• Communicate effectively with the team regarding the status of repairs, equipment issues, or new installations.
• Provide training or guidance to other team members about basic troubleshooting or maintenance tasks.
• Preventive Maintenance:
• Perform regular preventive maintenance on machines to extend their lifespan and reduce the likelihood of malfunctions.
• Follow a scheduled maintenance plan to keep equipment in peak working condition and minimize unexpected downtime.

Qualifications:

Education:

• High school diploma or equivalent required.
• Technical certification or training in electronics, mechanical systems, or a related field is a plus.

Experience:

• Previous experience in arcade machine maintenance, electronics repair, or a similar technical role is highly preferred.
• Experience with basic tools and diagnostic equipment is essential.

Skills:

• Strong mechanical and electrical troubleshooting skills.
• Basic knowledge of arcade game systems, video machines, and related technologies.
• Ability to work independently and solve problems efficiently.
• Good communication skills to work with team members and occasionally interact with guests.
• Strong attention to detail and safety awareness.

Physical Requirements:

• Ability to stand, kneel, or crouch for extended periods while working on machines.
• Ability to lift and carry up to 50 lbs (e.g., heavy equipment or parts).
• Comfortable working in a noisy, fast-paced environment.
• Ability to work in tight spaces and use hand tools or power tools.

Work Environment:

• The Game Technician works primarily in an indoor, high-energy environment such as an arcade or family entertainment center.
• The work environment can be noisy, especially during peak times (weekends, holidays, or special events).
• Evening, weekend, and holiday shifts may be required based on operational needs.
• May need to work in areas with fluctuating temperatures or under dim lighting conditions when performing repairs.

Compensation:

• Competitive hourly wage.
• Benefits may include employee discounts, health insurance, paid time off, and opportunities for career advancement.

Position Summary:

The Game Technician plays a vital role in ensuring that all gaming equipment, machines, and attractions are in optimal working condition. Through regular maintenance, quick troubleshooting, and efficient repair practices, the Game Technician helps provide a smooth and uninterrupted entertainment experience for guests.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

I have read and understand the above.