Position Summary:

The Redemption Attendant is responsible for providing exceptional customer service at the redemption counter within a family entertainment center, arcade, or amusement facility. This role involves assisting guests in redeeming their earned tickets for prizes, maintaining a well-organized redemption area, ensuring a positive guest experience, and handling cash or point-of-sale transactions.

Key Responsibilities:

• Customer Service:
• Greet guests warmly and assist them in redeeming their tickets for prizes.
• Provide information on the prize selection and ticket values to help guests make informed choices.
• Ensure that all guests are treated with respect, creating a positive and enjoyable experience for all.
• Address any guest inquiries or concerns, providing solutions or escalating to management if needed.
• Redemption Process:
• Accurately count and process tickets presented by guests for prize redemption.
• Assist guests in selecting prizes, ensuring proper inventory levels and offering assistance when necessary.
• Verify ticket counts and ensure accuracy when processing redemptions.
• Maintain an organized and clean redemption area, ensuring that prizes are displayed in an appealing and accessible manner.
• Inventory Management:
• Keep track of prize inventory levels and notify management of any items that need to be restocked.
• Ensure that the prize area is stocked with a variety of items that appeal to guests of all ages.
• Assist in receiving, sorting, and organizing new prizes as they are delivered.
• Cash Handling & Transactions:
• Operate cash registers or point-of-sale (POS) systems for ticket redemption and prize transactions.
• Accurately process guest payments for additional purchases such as game cards, tokens, or merchandise.
• Ensure all transactions are completed accurately, including providing change or receipts as necessary.
• Prize Maintenance & Display:
• Regularly check the condition of prizes to ensure they are in good condition and presentable to guests.
• Rotate and reorganize the prize display to keep the area fresh and appealing to guests.
• Ensure all items are appropriately priced and labeled.
• Safety & Cleanliness:
• Maintain cleanliness in the redemption area, ensuring it remains organized, tidy, and welcoming for guests.
• Follow safety protocols and ensure that guests are following safety guidelines when handling prizes.
• Report any safety or maintenance concerns to management for resolution.
• Team Collaboration:
• Work closely with other team members, including game attendants and management, to ensure smooth operations.
• Assist with restocking prizes, cleaning, or other tasks as directed by management.
• Participate in team meetings or training sessions to stay updated on new promotions, safety protocols, and guest service expectations

Qualifications:

Education:

• High school diploma or equivalent (preferred).

Experience:

• Previous experience in customer service or a retail environment is preferred.
• Experience in a family entertainment center, arcade, or similar environment is a plus.

Skills:

• Excellent communication and interpersonal skills to effectively engage with guests.
• Strong attention to detail and accuracy, especially when processing ticket counts and transactions.
• Ability to work in a fast-paced environment and multitask.
• Basic math skills for handling transactions and counting tickets.
• Ability to work independently and as part of a team.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift and carry up to 25 lbs (e.g., prize items or supplies).
• Comfortable working in a busy, high-energy environment with fluctuating noise levels.

Work Environment:

• The role is performed primarily in the indoor environment of an entertainment or arcade center but may also work outside.
• The work environment can be high-energy, especially during peak times (weekends, holidays, and special events).
• Shifts may include evenings, weekends, and holidays based on the center’s hours of operation.

Compensation:

• Competitive hourly wage.
• Benefits may include employee discounts and opportunities for career advancement.

Position Summary:

The Redemption Attendant plays a vital role in providing a positive and enjoyable experience for guests by efficiently handling ticket redemptions, assisting with prize selections, and ensuring the redemption area is clean and well-organized. With strong customer service skills and attention to detail, the Redemption Attendant helps create a fun and rewarding environment for all guests.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

I have read and understand the above.