Job Title: Account Manager
Location: Vernon Hills, IL
Job Type: Full-time
Work Environment: Hybrid
Salary: $24.00/hour - $28.85/hour, plus commission
Department: Sales
Reports To: Inside Sales Manager
About BCD:
Come join our tight-knit team at BCD, where we prioritize collaboration and community. As a smaller business, we pride ourselves on fostering an inclusive environment where every voice is heard and valued. We believe in the power of teamwork to achieve our goals and encourage innovation at every level, while having fun along the way. If you're passionate about contributing your unique set of skills, and thrive in a dynamic, fast-paced environment, we'd love to welcome you aboard. BCD provides secure, reliable video storage solutions, tailored to the needs of any project site. From small retailers looking to monitor foot traffic to large-scale smart cities deploying AI-based video analytics to improve safety, BCD collaborates with security integrators around the globe to create a safer world.
Job Summary:
At BCD, you will be part of an experienced high-energy team dedicated to both customer and employee satisfaction. Your talent and enthusiasm, coupled with our training and direction, can lead to a lucrative, rewarding career in a technology second to none. There is a reason why 95% of our business is repeat business. We are growing every day and looking for the next step to expand our reach. Vital to our success, CSRs handle all day-to-day activity. This role requires individuals to drive the success of our customers, being responsible for activities such as on-boarding, quoting, retention, distribution, and renewals.
Key Responsibilities:
- Manage a deep understanding of the product and speak with unassigned customers about the most relevant features/functionality for their specific business needs.
- Ensure that a plan is in place with each customer deployment, change management and adoption programs.
- Increase customer renewals by conducting regular check-in calls for status updates and performing strategic business reviews for alignment of objectives and outcomes.
- Track unassigned accounts to identify churn risk and work actively to eliminate that risk.
- Partner with various internal roles to develop a plan for making our product a part of each customer’s core architecture.
- Simultaneously manage multiple customers who are at different points on the account lifecycle.
- Identify opportunities to develop new training materials designed to ensure successful customer onboarding.
- Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas.
Competitive Salary and Comprehensive Benefits Package:
- Student loan payment assistance
- Retirement planning and 401(k) match
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid parental leave
- Paid time off
- Parental leave
- Bereavement leave:
- Immediate family members
- Non-immediate family members
- Pet bereavement leave
- Reproductive loss leave
- Robust Paid holidays
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Sales experience preferred
- Comfort with technology preferred
- Prior experience working in a results oriented position with a track record of positive growth