Job Function:
Presents the knowledge and skills necessary to provide basic quality care and non-technical services for clients. Optimizes client safety and reduces the likelihood of medical/healthcare errors. Ensure clients’ needs are met and facility policies are followed.
Core Competencies
Skills
§ Teamwork: collaborates well with other employees and work effectively in team-based environments.
§ Integrity & Ethics: demonstrates ethical behavior, such as honesty and strong moral principles; avoids conflicts of interest.
§ Service Excellence: strives to provide excellent service to internal and/or external clients by meeting and managing client expectations.
Knowledge
§ Quality: accurate, organized and thorough. Applies principles of continuous improvement.
§ Safety: demonstrates commitment to working in a safe, prudent manner with complete regard for individual/client safety.
§ Confidentiality: maintains the highest degree of confidentiality with working knowledge of HIPAA laws.
§ Policy Compliance: adheres to company policy and procedure and applicable Federal and State laws.
Position-specific Competencies
Skills:
§ Clean driving record with a class ‘C’ or better driver’s license.
§ Obtain and keep updated all necessary training required by Burning Tree Lodge.
§ Effective communication, setting limits/boundaries, redirection
§ Microsoft Word, Outlook and Excel, sending/receiving emails.
§ Function as an effective team member.
Knowledge:
§ 1 year in Active/Continuous Recovery free of mood and mind altering substances and have active participation in a 12-step program.
Other
§ To perform the outlined responsibilities and duties in a professional manner.
§ To adhere to the outlined works schedule and communicate if not able to fulfill a shift.
§ To communicate any issues outside the normal activities to Supervisor.
§ To demonstrate appropriate professional behavior and communication with other staff.
§ To become familiar with the Intent, Implementation and Culture of Burning Tree Lodge.
§ To attend the necessary staff and training meetings on a regular basis if requested to do so.
§ Meet goals in a timely manner
§ Maintain confidentiality for all clients and staff.
§ If driving a BTL vehicle, maintain all traffic laws and report any Mechanical or service-related issues immediately.
§ Maintain all required certifications and licenses (including clean driving record).
§ Participate in training and coaching of staff members as needed.
Duties and Responsibilities
· Document observations both positive and negative interactions with clients in the company shift notes. Implementing real time redirection and accountability to BTL clients.
· Monitors and records accurately self-administration of resident medications.
· Observes indications of common side effects, reactions, and possible interactions of medications prescribed for clients and takes the appropriate precautions needed.
· Conduct new client intake and discharges as assigned.
· Conduct new client orientation groups once a week.
· Monitors living quarters and other buildings to ensure the safety and cleanliness of the facility.
· Conducts and reports living quarter checks.
· Conducts security check of premises of all unattended offices on shift and at the end of shift.
· Conduct and supervise client phone calls as assigned by the supervisor or clinical team.
· Collects urine specimens and conducts breathalyzer tests for clients upon intake and as requested.
· Receives and processes resident medications.
· Pick up and process all incoming mail. Monitors distribution of resident mail.
· Answer the main phone lines after hours if necessary.
· Monitors preparation of nightly meals daily.
· Reports any unusual activity, situation, safety risk, and/or client care urgently to the Executive Director/DRS.
· Assists Director of Recovery Services with all resident appointments and transportation needs.
· Drives residents to outside meetings as scheduled and/or to scheduled outings.
· Picks up new residents at airport or other treatment facilities, airport, etc.
· Perform other work related tasks as assigned by supervisor.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee may be required to transport clients in high traffic areas for meetings, appointments, etc.
The employee will be exposed to virus, disease, and infection from clients in working environment. The employee may experience traumatic situations involving psychiatric clients.
The noise level in the work environment is usually moderate.
Qualifications:
- High School Diploma or equivalent.
- Valid Texas Driver license with acceptable driving record.
- Previous experience in a healthcare/rehab setting preferred.
- CPR certified preferred.
- Ability to adhere to a flexible work schedule.
- General knowledge and understanding of substance abuse treatment.
- General knowledge and understanding of 12-Step philosophy and applications of the 12-Step program.
- Moderate reading, writing, and grammar skills.