The Clocktower Hotel is looking for hotel housekeepers to fill immediate openings in Latham, NY. The qualified housekeeper is dependable, detail-oriented, able to work independently, and prides themself on a job well done. They are thorough at cleaning and have excellent customer service skills. Available housekeeping hours are 8:30 am to 4 pm daily. We promise the right candidate a fun, safe, positive atmosphere.
Job Description:
Cleaning Responsibilities
· Change and replace all bed linens and towels.
· Sanitize and clean all restrooms.
· Dust/wipe down all room surfaces, including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
· Vacuum/mop all floors.
· Restocks all room amenities, including soap, toilet paper, and clean towels, as needed.
· Ensures all rooms are set up to company standards.
· Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
· Observes Do Not Disturb signs.
· Completes daily checklists
· Ensures that all doors and windows are locked and that all lights, heaters, and other fixtures are turned off.
Guest Service
· Offers guests assistance whenever possible.
· Responsible for resolving or escalating customer relations issues.
· Answers inquiries pertaining to hotel policies and services.
· Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
· Responsible for positively representing and promoting the property.
· Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
· Completes daily housekeeping report
· Informs the Housekeeping Manager or Front Desk staff when rooms are ready for new customers.
· Reports any maintenance, security, or safety issues to the appropriate staff.
· Inspects rooms and reports any broken items, such as beds, chairs, and fixtures to management.
· Other duties as assigned.
Salary
· $15.50 - $17.00 / hour
Job requirements:
· Previous housekeeping experience highly preferred.
· Ability to work efficiently under time constraints.
· Superior customer service skills.
· Able to work a flexible schedule.
Physical requirements:
· Ability to work with cleaning chemicals.
· Must be able to lift, push, and pull 50 pounds frequently.
· Must be able to reach with hands and arms; and stoop, kneel, crouch or crawl.
· The employee is frequently required to climb, balance, talk, and hear.
· The employee is occasionally required to sit and smell.