East Bay Motorsports, established in 2001, is the Bay Area’s premier powersports dealer. We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, KTM, Suzuki, Sea-Doo, Can-Am, Polaris and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV’s and generators.
We are looking for an experienced and customer-focused Service Writer/Advisor to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery.
Job responsibilities:
· Greet customers and schedule service appointments
· Write repair orders and communicate service details to technicians
· Provide status updates to customers about service progress
· Manage service jobs in progress and ensure timely completion
· Order and track parts for warranty or recall work
· Submit warranty invoices and follow up on collections
· Meet monthly service sales goals
· Maintain strong relationships with customers, OEMs, and vendor
· Position is full time and on site.
Required Skills & Qualifications:
· Prior experience in a service advisor or writer role
· Strong customer service and sales skills
· Basic knowledge of powersports or motorsports
· Excellent written and verbal communication
· Organized, detail-oriented, and able to multitask
· Clean driving record & valid California driver's license
· Must be available to work Saturdays
· Familiarity with Lightspeed EVO dealership software
· Ability to use web tools and manufacturer systems
· Spanish bilingual preferred
Benefits:
· Employee discounts
· 401K
· Medical insurance with company contribution
· Dental, Vision, plus more
· Paid vacation
Salary Description:
· $22.00 - $25.00 per hour + commission
Job Type:
· Full-time (Tuesday–Saturday, 10am - 6 pm / 8-hour shifts)