Main Job Tasks and Responsibilities

• greet patients
• register patients according to established protocols
• assist patients to complete all necessary forms and documentation including medical insurance
• ensure patient information is accurate including billing information
• inform patients of medical office procedures and policy
• maintain and manage patient records
• move patients through appointments as scheduled
• answer incoming calls and deal with inquiries
• transfer calls as required
• schedule patient appointments
• collect co-pays and payments
• report statistics as required
• schedule hospital admissions, tests, scans and outside appointments for patients
• obtain external medical reports as required by medical professionals
• respond and comply to requests for information
• deal with incoming and outgoing post
• complete other clerical duties as assigned
• maintain stock of forms and office supplies
• ensure reception area is well maintained, neat and clean
• safeguard patient privacy and confidentiality

  Education and Experience

• high school diploma
• knowledge of medical terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of healthcare insurance preferred

Key Competencies

• communication skills
• information collection and management
• planning and organizing
• attention to detail
• customer service skills
• adaptability
• confidentiality