DUTIES:

• Assist patients with applying for medical assistance in an Emergency Department and Inpatient hospital setting, both bedside and at a desk.
• Verifying patient health insurance information
• Working with patients and/or family members, employers, banks and federal/state offices for additional information as needed
• Accurately document information into various systems
• Performing duties such as faxing, filing, emailing, and making phone calls to facilitate completion of applications
• Provide coverage at hospital facility(ies) on an as needed basis
• Other duties as assigned.

REQUIREMENTS

• Valid driver's license, reliable vehicle and car insurance
• Excellent interpersonal skills both written and verbal
• Must have customer service and office skills and the ability to handle fast paced patient interactions.
• Working knowledge of Microsoft applications: Outlook, Word, and Excel
• Knowledge of EPIC recommended but not required
• Detail oriented, strong problem solving, and research skills
• Ability to meet monthly productivity goals
• Travel to other client facilities as needed. Milage reimbursed for travel.

Education & Experience

High school diploma or GED required

Physical & Environmental Requirements

• Prolonged periods sitting at a desk and working on a computer. Also prolonged periods of being on your feet while on site at the hospital.

• Must have reliable transportation to travel between PATHS office in Newark, DE and our clients hospital in Dover, DE

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Requirements

Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.
Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records (role-specific).
Employment eligibility will be verified through I-9/E-Verify.
Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Compensation & Benefits

Compensation: $17-$20 hourly
Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a 401(k) Plan with company match.

Training schedule is 8:30AM-5:00PM at our Newark, Delaware Office. 

Work schedule is 8:00AM-4:30PM OR 8:30AM-5:00PM