Job Title: Freight Management Specialist
Department: Transportation
Reports To: Manager, Freight Management Services
Position Type: Non-Exempt
Pay Rate: $55,000.00 to $70,000.00/ Yearly
Values and Business Practices:
- Customer First – We deliver on what we promise to our customers with a positive attitude.
- We treat everybody with respect and dignity.
- We operate with high business ethics.
- We are a good corporate citizen.
- We value our professional relationships.
- We strive to have a “Continuous Improvement Culture”.
- We are committed to the safety of our employees and our equipment/facilities.
Company Expectations:
Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.
Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude: Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.
Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.
Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows directions: Follows all written and verbal instructions provided by management, project leader, etc…
Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Position Competency:
- Exceptional customer service and communication skills.
- Knowledge of Logistics market.
- Working knowledge of Microsoft Word, Excel, the ability to quickly master Allen Distribution and customer proprietary software sites.
- The ability to work in a fast paced and changing work environment.
- Exceptional customer service and communication skill.
Customer Service:
- Ability to communicate and problem solve with all customers, both internal and external, in a professional, courteous and effective manner.
- Provide professional, detailed responses to customers inquiries. If not able to provide requested information, elevate issue to appropriate party, i.e. warehouse or Manager.
- Ability to identify and determine appropriate solutions or course of action to resolve customer issues.
- Continually work to develop customer rapport and relationships.
- Ability to recognize when service levels will not be met and to take appropriate action to elevate or address issues to ensure positive customer experience.
- Ability to recognize trends in various issues which arise to determine if situation is a one time occurrence or is an on going issue with needs to be addressed.
Operations:
- Assist in department planning functions.
- Identify optimal routing and consolidation of shipments to protect service and meet department financial goals.
- Assist Freight Management’s business development by identifying and securing new business.
Freight Management Reports:
- Ability to utilize websites, customer software, interaction with customers/carriers to obtain data to compile information for operational reports.
- Responsible for providing reports within the time expectations required per report.
Project Management:
- Ability to work under the direction of the Manager, Freight Management Services to assist in projects as needed.
Cross Coverage:
- Responsible for assisting in the training of fellow team members on new tasks.
On Call Coverage:
- Assist with departmental on call coverage as determined by Manager, Freight Management Services.