Job Title: Freight Management Specialist

Department: Transportation

Reports To: Manager, Freight Management Services

Position Type: Non-Exempt

Pay Rate: $70,000.00 to $90,000.00/ Yearly

Values and Business Practices:

• Customer First – We deliver on what we promise to our customers with a positive attitude.
• We treat everybody with respect and dignity.
• We operate with high business ethics.
• We are a good corporate citizen.
• We value our professional relationships. 
• We strive to have a “Continuous Improvement Culture”.
• We are committed to the safety of our employees and our equipment/facilities.

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points. 

Attitude: Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.  

Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. 

Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.  

Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.

Follows directions: Follows all written and verbal instructions provided by management, project leader, etc…

Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor. 

Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency:

Customer Service:

• Ability to communicate and problem solve with all customers, both internal and
• external, in a professional, courteous and effective manner.
• Provide professional, detailed responses to customer and carrier inquiries. If
• not able to provide requested information, elevate issue to appropriate party.
• Ability to identify and determine appropriate solutions or course of action to resolve customer issues.
• Assist Freight Management’s business development by identifying and securing new business.
• Ability to recognize when service levels will not be met and to take appropriate action to elevate or address issues to ensure positive customer experience.
• Ability to recognize trends in various issues which arise to determine if situation is a one-time occurrence or is an ongoing issue with needs to be addressed.

 Operations:

• Identify optimal routing and consolidation of shipments to protect service and meet department financial goals.
• Pricing shipments competitively with both customer and carrier to ensure coverage while maintaining company goals.
• Anticipating and resolving issues as they arise.
• Tracking of all booked loads through point of pickup to time of delivery to ensure accurate and available information is available for any given shipment.
• Effectively execute load planning within the TMS using effective vetting as per company policy and negotiation with carriers.

 Partner Carrier Interaction:

• Continuously seeking new carriers to fulfill operational needs, improve performance and improve departmental financial goals.
• Responsible for carrier onboarding and start up consistent with company policy.
• Develop quality carriers into core partner carriers.
• Measure carrier performance and take corrective action or process improvements as the situations warrant. 
• Ability to select appropriate carriers for shipments to maintain On Time Performance levels and meet Company Financial Goals as determined by Manager. 

Freight Management Reports: 

• Ability to utilize websites, customer software, interaction with customers/carriers to obtain data to compile information for operational reports.
• Responsible for providing reports within the time expectations required per report.

Project Management: 

• Ability to work under the direction of the Manager, Freight Management Services to assist in projects as needed.

On Call Coverage: 

• Assist with departmental on call coverage as determined by Manager, Freight Management Services.