Location: Kennewick, WA
Compensation: $23.00-$26.00, DOE
Schedule: Monday-Friday, 40 hours per week
Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 75 clinics across 10 states, we continuously strive to be the nation’s leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Billing and Prior Authorization Supervisor to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.
At Ideal Option, we offer our employees a competitive and comprehensive benefits program to recognize how important you are to the company. Current benefits include:
•Medical, vision, and dental
•Short-term and long-term disability options
•A 401K retirement program
•Paid time off and paid holidays
As a Billing and Prior Authorization Supervisor, you play a key role in supervising essential job functions of the billing staff, as well as, insurance medical claims and providing other customer service to patients and payors. Additional responsibilities include:
•Monitors Biller performance, including but not limited to attendance, call quality, billing productivity, and professionalism.
•Monitors call queues and adjust staff activity to maximize answer rates. Motivates and coaches billing staff for improvement.
•Participates in development and continuous improvement of call coaching program including conducting call coaching feedback sessions with staff.
•Ensures Billers comply with Call Center Scheduling Processes and Procedure for new patients.
•Participates in managing outbound call activity including but not limited to, responses to on-line inquiries and rescheduling no show appointments
•Monitors effective denial management.
•Supervises Billing and Cash Application teams. Responsibilities include employee development, coaching, and disciplinary actions under the direct supervision of the Billing and Coding Manager.
•Monitors workloads for the Billing and Cash Application functions, including daily performance metrics, adherence to standard work policies, specific projects and cross-functional training. Monitor and evaluate team effectiveness and individual productivity measured against established performance standards. Apply corrective measures as appropriate to ensure standards are maintained and goals are achieved
•Perform daily, weekly and monthly general ledger reconciliations. Performs claims adjustments reviews to ensure adherence to established policies and procedures.
•Collaborate with department supervisors and other senior leaders to ensure consistency in communications and procedures across the Revenue Cycle department.
•Coordinate team workflow and ensures quality objectives and work deadlines are being met.
•Conducts annual staff performance reviews, conducts regular team meetings with Billing employees, participates in the hiring and selection process of Billing employees
•Accountable to ensure that highest compliance standards are met.
•Other projects and duties as assigned
Our ideal candidate:
Has the ability to successfully coach and motivate staff, ability to manage operations to targeted results. Has effective verbal and written communication skills and has the ability to multitask, learn quickly, and work in a fast-paced environment.
Minimum Requirements to be considered:
•High School Diploma or GED
•CPB or other Medical Billing Certification preferred
•Billing supervisory experience strongly preferred
•Experience with performance management strongly preferred
•MS Word and Excel proficiency preferred
•A knowledge of or propensity to learn about chemical dependency and its effects on individuals, families, and communities is required
•Experience with personal computers (word processing and/or electronic spreadsheets)