Program Assistant 3rd Shift Full Time
Cedar Rapids, IA Critical Services


Monitoring the operation of MPC overnight shelter and/or daytime resource center during assigned shift. Overnight shifts are 10 hours shifts, with sleeping allowable from midnight to 5am, with the responsibility of responding to client needs throughout the entirety of the shift. 

$250 Sign-On Bonus!


Hourly, $12 - $15 per hour


  • Maintain the guests' confidentiality and security of the shelter without compromise at all times in accordance with the Waypoint Confidentiality Policy
  • Field and respond to phone calls by inputting/collecting data on calls for emergency shelter, DV support, providing information and referrals, taking messages, and providing a triage screening to callers for admission to emergency shelter programs
  • Counsel guests; assist in establishment and monitoring of goals, improvement of skills, and MPC routine
  • Write in each guest's log at stated intervals, according to Waypoint record keeping procedures; maintain daily log of program participants in the 24-hour program
  • Assist with program components as assigned
  • Supervise/guide volunteers as needed
  • Restock supply areas as needed
  • Complete requested paperwork and data entry in a timely manner


  • Values:  Demonstrate Waypoint’s core values every day you are at work: have compassion, instill ownership, empower people, and embrace diversity.
  • Dependability:  Show up to work on time, every time.  Keep your commitments. Take responsibility for your own actions. Understand implications of your decisions.
  • Communication:  Demonstrate the ability to treat others with respect and consideration when working with a variety of personalities and leadership styles. Listen and seek clarifications. Communicate internally and externally in a positive tone.
  • Professionalism:  Take pride in how you present yourself. Motivate yourself to bring your best every day. Develop strategies to achieve organization goals.
  • Adaptability: Be able to multitask in a changing and evolving work environment to best fit the situation. Demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.



  • Comply with all Waypoint policies and Waypoint letter of employment
  • Maintain client and program confidentiality as defined in Waypoint’s Confidentiality Policy
  • Demonstrate a positive attitude and professional manner, both in appearance and actions in carrying out job responsibilities
  • Follow Waypoint Crisis Communication Plan completely in crisis situations
  • Attend and participate in Waypoint departmental, interdepartmental and staff meetings  as directed
  • Maintain scheduled work hours and notify your immediate supervisor personally of absences
  • Support Waypoint events
  • Promote Waypoint team concept by being courteous and helpful to other employees and clients
  • Accurately maintain necessary forms and records and submit in a timely manner, especially accident/incident report forms
  • Be responsible for maintaining the cleanliness of the total work environment
  • Complete time cards and/or employment records accurately and submit on time to supervisor
  • This position may require regular evening and weekend work hours; individual must be able to work flexible hours
  • Work with supervisor to develop a professional growth plan
  • Attend in-service trainings and work to increase skills in field
  • Be on the job at least 90% of the time
  • Perform all other duties as assigned by Waypoint


  • 12 Paid Holidays
  • 10 Days PTO first year of employment
  • $25K Life Insurance paid in full by Waypoint
  • Certified Public Service Loan Forgiveness Employer
  • $385/month towards Waypoint’s medical insurance through Wellmark
  • Short-Term
  • 40% Childcare Discount
  • Dental & Vision Insurance
  • FSA & HSA
  • 401K
  • EAP


  • High school diploma with at least one year experience in human service delivery or equivalent work/life/volunteer experience
  • Understanding of the dynamics of homelessness, domestic violence, child abuse, sexual abuse/assault, substance abuse, and mental illness
  • Demonstrate a sensitivity to working with families of diverse racial and cultural backgrounds and an understanding of poverty and oppression
  • If a Waypoint/DHS Non-Law Enforcement Records Check is required, must receive a negative report
  • If required to drive a Waypoint vehicle, must have valid drivers license and be insurable to meet the requirements of Waypoint insurance provider; if required to transport clients, must have valid chauffeurs license
  • Be able to sit, stand, walk, stoop, kneel and lift up to 40 pounds