About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Summary

The Dental Care Coordinator will collaborate with members of the dental team to provide comprehensive care coordination for patients requiring complex treatment plans. This position focuses on enhancing treatment acceptance, improving patient compliance, and promoting optimal oral health outcomes. The Dental Care Coordinator will communicate treatment benefits, manage financial arrangements, provide oral health education, and conduct effective follow-up to ensure patients return to complete recommended treatment. This position’s primary responsibility is to serve as the liaison between patients and the clinical team that maximizes treatment acceptance and practice productivity.

Responsibilities

• Demonstrates comprehensive knowledge of dental procedures, treatment options, and their importance to overall oral health, including restorative treatments, periodontal therapy, implants, and cosmetic dentistry.
• Presents treatment plans to patients in clear, compelling ways that emphasize the value and benefits of recommended procedures, addressing concerns and objections with empathy and dental knowledge.
• Assists with financial arrangements, including insurance verification, treatment cost estimates, and payment plan options to reduce financial barriers to treatment acceptance.
• Provides patients with education on the importance of completing recommended treatment plans, potential consequences of delayed treatment, and maintenance of oral health.
• Maintains accurate records of patient communications, treatment acceptance rates, and follow-up activities in the practice management software.
• Analyzes treatment acceptance metrics and develops strategies to improve conversion rates for presented treatment plans.
• Works collaboratively with the clinical team and front office staff to ensure consistent communication about patient treatment needs and status.
• Conducts post-treatment follow-up calls to ensure patient satisfaction and to identify opportunities for additional recommended treatment.
• Maintains confidentiality of all patient information in compliance with HIPAA regulations.
• Represents the practice at community events or outreach activities when appropriate.
• Assists with social media and marketing efforts that promote practice services.
• Performs other duties to support the goals and production objectives of the practice as directed by practice leadership.
• Performs other related duties as assigned by practice management.

Qualifications/Skill Sets

• Strong interpersonal skills with the ability to build rapport quickly and establish trust with patients.
• Effective communication skills, particularly in presenting complex treatment information in understandable terms.
• Demonstrated aptitude for guiding clients through the decision-making process with the ability to overcome objections and securing commitment to recommended treatments.
• Persistence in patient follow-up without being perceived as pushy or aggressive.
• Ability to work effectively in a team environment while driving individual treatment plan acceptance goals.
• Knowledge of dental insurance and financing options to facilitate treatment acceptance.
• Excellent organizational skills to manage follow-up systems and track patient communication.
• Commitment to providing exceptional patient experiences that encourage referrals and practice loyalty.
• Maintain a consistent work schedule to ensure availability for patient consultations and treatment presentations.
• Must have a valid Driver’s License and insurance
• Must be available to travel between locations within the surrounding area.

Education / Experience

• Certificate of graduation from an accredited college with an associate or bachelor’s Degree preferred, ideally in business, healthcare administration, or related field.
• Strong sales ability and comfort with promoting dental services and following up persistently.
• Experience in treatment presentation, financial arrangements, or healthcare sales preferred.
• Previous dental experience preferred. 
• Sales training or certification is a plus.
• Marketing and customer/client relations
• Enhanced computer skills, including word processing, spreadsheets, and communication tools.

Benefits offered:

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

Availability / Schedule:

• M - F, 8-10 hour shifts 
• Available between 8 AM - 7 PM 
• Maintain a consistent work schedule to ensure availability for patient consultations and treatment presentations.