Department:  SAPPHIRE/FIVE VALLEYS

Position Title:  SENIOR SERVICES COORDINATOR

Responsible To: SENIOR ADMINSTRATIVE OFFICER

Exposure Level: CATEGORY 1

Summary:

This multifaceted position requires a skilled individual to coordinate and deliver various services to seniors through innovative home and community-based services. The role encompasses service coordination, client management, community engagement, and leadership responsibilities.  

Internal Relationships: Weekly contact with Members, staff Members, volunteers and member’s family in completing their assigned job functions.

External Relationships: Contact with other community businesses, agencies to coordinate care for Members as need, donors and, community members to further the mission of St. John’s United. 

ESSENTIAL JOB FUNCTIONS: Service Coordination

· Assist with development of Five Valleys @At Home in partnership with St. John’s Senior Administrative Officer.

· Conduct senior and family caregiver needs assessments as a part of a Rural Aging Action Network (RAAN) Grant. 

· Promote coordinated support for family caregivers who care for family members who struggle with dementia-related diagnoses through St. John’s United’s GUIDE Partnership. 

· Support the President of Five Valleys Senior Care and Foundation in advancing the organization's charitable work and raising funds. 

· Engage with community organizations and leaders. 

· Develop and distribute promotional materials. 

· Develop project delivery and tracking procedures, and follow-up procedures. 

· Coordinate RAAN Grant meetings and action items. 

· Conduct regular check-ins with program staff. 

· Participate in GUIDE meetings and training. 

· Create or identify an assessment tool for caregiver and client needs. 

· Engage in community activities. 

· Provide in-home respite care as needed. 

· Perform duties in clients' homes to support their independence. 

· Travel throughout the community

ESSENTIAL JOB FUNCTION: Concierge

· Coordinate and ensure essential services and benefits, arranging personal care, housekeeping, meal prep, transportation, and emergency services. 

· Implement and communicate a monthly schedule of activities. 

· Available After Hours/On Call

· Disseminate project information and connect clients to resources. 

· Prioritize key volunteerism and senior network gatherings. 

· Field calls and conduct in-person client assessments. 

· Manage client wait list and perform client-volunteer matches. 

· Provide temporary relief to primary caregivers of older adults. 

ESSENTIAL JOB FUNCTION: Communication/Reporting

· Communicate with program participants, RAAN staff, community partners, and others. 

· Speak at community gatherings, civic organizations, and churches. 

· Network with referral sources for clients and volunteers. 

· Maintain contact with clients, families, case managers, and partner sites. 

· Maintain a CRM database for management and reporting. 

· Communication through use of technology helpful.

ESSENTIAL JOB FUNCTION: Mission/Customer Service

· Support the growth and activity engaging in 

· Follow the St. John’s United Guidelines for Customer Service:

o Let the Mission be your guide

o Make eye contact and smile

o Greet and welcome each and every person

o Seek out personal contact

o Provide immediate service: listen and act

o Be gracious to each and every person

o Give the best of yourself in every action.

ESSENTIAL JOB FUNCTION: Employee Responsibilities

· Follows policy and procedures on initial TB testing.

· Follows policy and procedures on annual influenza vaccinations.

· Attends all mandatory in-services.

· Attends and participates in scheduled training and education classes to maintain current certification in accord with the State of Montana.

REQUIREMENTS: 

· High school diploma or GED required, accredited degree or equivalent experience in relevant fields preferred. C.N.A. Certified or ability to complete SJU CNA Course within 6 months of hire. CPR certification preferred or must obtain within 6 months. Valid Montana Driver’s License with clean record.

Knowledge, Skills/Abilities: 

· Be knowledgeable regarding various types of fund development campaigns, the fund development process, and Planned Giving.

· Possess excellent written and verbal communication skills. Previous experience with grant proposals and working with the media preferred. 

· Be self-directed, highly responsive and possess strong inter-personal skills.

· Ability to work with diverse individuals and families compassionately. 

· Ability to lift and transfer clients. 

· Training in computer skills, data management, and customer service. 

· Organizational and problem-solving skills; ability to work independently and in teams. 

· Knowledge of community resources preferred. 

· Experience in program development, research, and team management preferred.  

· Knowledge and skills acquired through general life experience

· Proficient at housekeeping, basic maintenance, and knows their way around the kitchen.

· Have general knowledge of technology.

Physical Demands

• Requires heavy physical work more than 30% of the time, including      lifting up to 25 pounds regularly and up to 50 pounds occasionally. Ability to stand, climb a      ladder/comfortable with heights, push, pull, lift, walk, and bend for      prolonged periods of time. Must be      comfortable driving a company owned vehicle.

Working Conditions

• Home-like      setting
• Work      involves some exposure to unusual elements such as extreme temperatures,      fumes, unpleasant odors, and/or loud noises.
• Work      involves exposure to hazards, blood borne pathogens, or physical risks,      which require following basic safety precautions.
• Work could      involve exposure to plants and animals within the environment. 

The examples of essential job functions identify the major duties and requirements for the performance of this job and do not identify all duties, responsibilities and requirements performed by positions in this class.