Application Instructions:To be considered for this position, please follow these two steps:
- Complete the Culture Index Survey – Copy and paste the following link into your web browser: https://go.cultureindex.com/p/ljYC4kTLDR6XTfmgA
- Submit Your Application – Click the "Apply" button at the end of this job description to officially apply for the role.
Your application will only be reviewed if both steps are completed.
Location: Kent, WA
Pay Range: $32.00–$36.00 per hour, based on experience
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Employment Type: Full-Time
Make an Impact Behind the Scenes of Sales Success
We are looking for a proactive, detail-oriented Sales Operations Administrator to join our team in Kent, WA. In this pivotal role, you’ll support the entire sales process—from estimate follow-ups to order administration—ensuring smooth customer experiences and effective internal coordination.
This is an ideal opportunity for someone who enjoys managing details, streamlining processes, and being a dependable communication bridge between departments and customers. If you thrive in a fast-paced, team-oriented environment and are passionate about customer support and operational excellence, we want to hear from you!
What You’ll Do
Sales Support & Follow-Up
- Serve as the main contact for estimate follow-ups, helping customers move from quote to purchase.
- Monitor the estimate tracker and keep the parts manager, director, inside and MRO sales teams informed throughout the sales process.
- Support quick resolution of estimate issues, order updates, and documentation needs.
- Contact customers proactively after estimates are sent to confirm receipt and interest.
Sales Data & Reporting
- Track all customer interactions and estimate stages in the CRM and ERP systems.
- Generate daily, weekly, and monthly sales reports to identify performance trends.
- Ensure data consistency across quotes, orders, and customer records.
- Highlight upselling and cross-selling opportunities based on buying patterns.
Order Processing & Documentation
- Verify and process incoming sales orders.
- Coordinate delivery and service timelines with logistics and operations teams.
- Prepare necessary documents such as invoices, purchase orders, and shipping confirmations.
Process Improvement
- Identify inefficiencies and suggest improvements in sales workflows.
- Help develop and maintain standard operating procedures for greater consistency.
Cross-Functional Collaboration
- Work closely with Sales, Operations, Finance, and Customer Service to ensure aligned communication.
- Facilitate a smooth transition from sales to fulfillment and service delivery.
What You Bring
Skills & Qualifications
- Excellent organizational and multitasking skills with strong attention to detail.
- Sales-driven mindset with a customer-first attitude.
- High emotional intelligence and effective interpersonal communication.
- CRM and ERP system proficiency.
- Ability to work independently and collaboratively in a fast-paced environment.
- Prior experience in sales support, customer service, or operations preferred.
Education & Experience
- High school diploma required; Associate or Bachelor’s degree in Business or related field preferred.
- 2–4 years of experience in sales operations, sales administration, or customer service.
Why Join Us?
We offer a comprehensive and competitive benefits package, including:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO) and Holidays
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Professional Development Support
Apply today and play a vital role in supporting our sales success!
"EEO/AA Employer/Vet/Disabled"
Complete the Culture Index Survey – Copy and paste the following link into your web browser:
https://go.cultureindex.com/p/ljYC4kTLDR6XTfmgA
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