6 month temporary full time position

**MUST HAVE COLLECTIONS EXPERIENCE**

INTRODUCTION

The Davis Community is a vibrant senior living neighborhood and has been a proud corporate citizen of Wilmington, NC for over 60 years. Established as a skilled nursing facility in the early 1960s, Davis quickly became the premier healthcare center for senior care, and while they have grown and evolved, adding to services offered, we continue to be highly regarded in the region as a community that emphasizes compassion, care, and show of respect and dignity for residents.

COMMUNITY CULTURE

At The Davis Community, deliberate and diligent efforts are made to emphasize and focus on an underlying culture of respect and service that can be seen and felt by all. Employees, residents, and guests of the community are treated with respect and personalized care to the best of the organization’s ability. The desire to continue to elevate all aspects of services is preeminent so that Davis can provide an empowering and caring retirement atmosphere filled with friends, enjoyment, and a fulfilling sense of community.

• State-of-the-art Facilities
• On-demand Pay
• Benefits begin after 30 days
• Low-cost lunches
• Free Membership to our gym and indoor pool
• Shift differential
• Work-life Balance
• Growth
• Competitive Wages

We spend about 2,000 hours per year at work. Why not make that time matter! For us, ‘work that matters’ is less about what you do, and more about how you do it.

The Davis Community requires that all current and new employees, including contract staff, receive an annual influenza vaccination and TB skin test unless a reasonable or disability accommodation is granted.

BASIC PURPOSE:

The Accounting Specialist – Accounts Receivable Position is responsible for managing the collection of payments related to the procurement of goods and services. This position also performs a wide variety of accounting and collection tasks.

MAJOR WORK ACTIVITIES:

· Initiating contact with customers having delinquent accounts, determining reason and arranging for collection.

· Providing consistent, professional, courteous, and high-quality customer service.

· Performing research and updated recordkeeping of customer information.

· Maintaining current and detailed collection notes.

· Preparing and sending invoices.

· Contacting clients for payment resolution.

· Negotiating payment arrangements.

· Recording and reconciling payments.

· Resolving payment discrepancies.

· Maintaining billing accounts and records.

· Monitoring accounts to identify outstanding debts.

· Investigating historical data for each debt or bill.

· Finding and contacting clients to ask about their overdue payments.

· Taking actions to encourage timely debt payments.

· Processing payments and refunds.

· Resolving billing and customer credit issues.

· Updating account status records and collection efforts.

KNOWLEDGE, SKILLS AND WORKING CONDITIONS:

· Must be professional and maintain confidentiality of work.

· Strong analytical abilities and exceptional problem solving skills.

· Must be able to work independently.

· Detail oriented with ability to multi-task.

· Excellent communication and organizational skills.

· Must be computer literate and operate office equipment to include accounting software and excel.

· Work in well lighted, temperature controlled office area.

· Physical exertion required no more than 20% of the time. Physical exertion is described as standing, stooping, lifting, carrying and bending.

· Minimal exposure to infectious diseases.

· Ability to work under stress with interruptions and deadlines.

· Ability to think logically in following procedures and instructions.

· Ability to enter and retrieve data from computer.

· Ability to operate phone system.

· In an emergency, is expected to respond and includes the possibility of evacuation of residents.

· Physical job demands may be subject to possible modifications to reasonably accommodate individuals with disabilities.

MINIMUM QUALIFICATIONS:

Education: Associate Degree in business or financial services related field or equivalent experience.

Licensure/ Certification:  N/A

Experience: 3-5 years of related experience in financial services and collections

An equivalent combination of education and experience may be considered. Educational equivalent experience is a minimum of 5 years working experience in accounting or bookkeeping.