LOCATION:  Prefer candidates be located near our service area.

Position Summary

Clearwave Fiber is seeking motivated and technically driven NOC Analyst I to support the 24/7 operations of our in-house Network Operations Center. This role plays a critical part in monitoring network health, responding to alarms, escalating issues, and supporting the restoration of services across Clearwave Fiber’s advanced fiber-optic network.

Working directly under the NOC Manager, this position is designed for individuals looking to develop or grow a career in network operations, supporting a network environment that leverages Calix access systems, Juniper core routing, Fujitsu transport gear, and Accedian performance monitoring platforms.

This role operates in a shift-based environment and are integral to our commitment to delivering world-class uptime and proactive support for Clearwave Fiber customers.

Key Responsibilities

• Monitor network infrastructure, alarms, and system health using network management platforms.
• Respond to initial alerts, engage in first-level triage, and escalate per defined incident protocols.
• Perform routine system checks including log audits, hardware status reviews, and connectivity validations.
• Log all incidents, changes, and communications accurately in the ticketing system.
• Assist in maintaining NOC documentation by updating runbooks, escalation guides, and SOPs.
• Participate in training sessions and shadow senior analysts to gain deeper operational experience.
• Communicate professionally with internal stakeholders and customers to provide clear updates during events.

What you will need:

• Basic understanding of networking fundamentals (IP addressing, DNS, DHCP, ping/traceroute).
• Familiarity with common ticketing and monitoring systems (e.g., ServiceNow, SolarWinds, ManageEngine).
• Strong written and verbal communication skills.
• Ability to work rotating shifts in a 24/7/365 environment.
• Customer-centric mindset with a strong sense of urgency.
• Willingness to work in a team-oriented, high-availability environment.
• Eagerness to learn, adapt, and grow within a fast-paced network operations environment.
• Attention to detail, with the ability to follow process and document findings effectively.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or related discipline.
• Entry-level certifications such as CompTIA Network+, Cisco CCNA, or Juniper JNCIA.
• Desire and aptitude to grow within a high-performing network operations team.

Work Environment

• These roles operate in a 24/7/365 rotational shift schedule.
• On-site and remote flexibility may be available depending on operational needs and shift coverage.
• Interaction with Engineering, Field Operations, and Support teams is routine and collaborative.

Join Clearwave Fiber’s NOC team and help build the operational foundation for one of the most reliable, customer-focused fiber networks in the country. Whether you’re just getting started or ready to grow into advanced network troubleshooting, this is your opportunity to contribute to a world-class support operation.

BENEFITS:

• Health & Wellness: Gain peace of mind with comprehensive medical, dental, and vision insurance coverage from day one. Plus, take advantage of company contributions to HSA/HRA accounts and an FSA plan to cover your healthcare expenses.
• Work-Life Balance: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring you have the flexibility to enjoy life outside of work.
• Financial Security: Competitive salary of $23-$24/hour DOE and benefits package. Including a bonus plans. Plan for your future with our generous 401(k) matching program, featuring immediate vesting. Additionally, safeguard yourself and your loved ones with company-paid life insurance and voluntary options for dependents, along with company-paid short-term and long-term disability plans.

ADDITIONAL PERKS:

• Tech Advantage: As a part of our team, you'll also enjoy free Clearwave Fiber services if you reside within our service footprint, keeping you connected and productive.
• Support & Assistance: Access our Employee Assistance Plan and 24/7 Health Advocate services at no cost to you, ensuring you have the support you need, whenever you need it.
• Referral Rewards: Benefit from our Employee Referral Program and earn rewards for bringing top talent to our team.
• Career Development: Invest in your professional growth with ongoing career development opportunities and recognition programs designed to celebrate your achievements.
• Additional Coverage: Explore optional coverage with our voluntary accident, critical illness, hospital indemnity, and legal plans, providing added peace of mind for life's unexpected challenges.

Our Core Values

Purpose - We are about more than ourselves.

Ownership - We are owners.

Courage - We embrace challenge.

Resourcefulness - We find a way.

Simplicity - We focus on what matters.

About Us:

Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. Backed by strong investment partners including Cable One, GTCR, Stephens Capital, and The Pritzker Organization, we are committed to delivering cutting-edge technology and unparalleled customer service. Join our team of over 300 colleagues dedicated to shaping the future of connectivity.

Pre-hire Assurance:

Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.

Equal Opportunity Employer:

Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.