JOB SUMMARY: The Mortgage Branch Manager is responsible for managing the Loan Production Office (LPO) while ensuring operational excellence, business growth, and regulatory compliance. This leadership role requires more than 50% of working hours dedicated to management and supervision of LPO employees while also driving mortgage loan product sales. The Mortgage Branch Manager plays a critical role in business strategy, talent management, and customer engagement to enhance the bank’s success.

ESSENTIAL FUNCTIONS:

Management & Leadership:

1. Supervise and manage the daily operations of the LPO, ensuring efficiency and productivity.
2. Oversee a team of at least two full-time LPO employees or the equivalent.
3. Lead hiring and firing decisions by providing input into the bank’s talent management processes.
4. Mentor and coach employees to optimize performance, business growth, and professional development.
5. Conduct regular business planning and sales strategy meetings with LPO employees.
6. Maintain an open-door policy to support and engage employees effectively.
7. Ensure all employees comply with bank-mandated compliance training and continuing education requirements.

Sales & Business Development:

1. Meet or exceed minimum monthly production levels of five (5) funded mortgage units per month, as per bank policy.
2. Develop and maintain strong relationships with prospects, customers, and referral partners.
3. Educate customers on the mortgage loan process, products, pricing, and payment structures to enable informed decisions.
4. Assist customers in structuring loans to meet financial needs and goals.
5. Support employees in leveraging bank-approved tools to grow business opportunities.
6. Continuously recruit additional personnel to grow the team and expand the business.

Compliance & Operational Efficiency:

1. Ensure adherence to bank policies, regulatory requirements, and industry best practices.
2. Monitor loan pricing management to ensure compliance with bank guidelines.
3. Immediately report suspected fraud or unauthorized activities to bank management.
4. Maintain stringent safeguards on borrower non-public personal information.
5. Assist in managing expenses, P/L, and overall business strategy to enhance the branch’s success.

Loan Origination Restrictions:

• The Mortgage Branch Manager is a non-producing manager and is strictly prohibited from engaging in any loan origination activities, including actions defined under the Truth in Lending Act and other applicable licensing laws

QUALIFICATIONS:

1. Proven leadership experience in mortgage lending and loan production management.
2. Strong knowledge of mortgage products, pricing, and regulatory compliance.
3. Excellent communication, negotiation, and relationship-building skills.
4. Ability to drive sales and business growth while maintaining operational integrity.
5. Proficiency in mortgage software tools and financial analysis.
6. Commitment to team development and customer education.

EMPLOYMENT TYPE:

This is a full-time, salaried exempt, W-2 position under the employment of the Bank.