Description

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our onsite team in the Philippines!

We're Looking For Individuals With

• Proven experience in customer service, preferably in a BPO setting
• Strong oral and written communication skills
• Versatility in managing inquiries via email, chat, phone, and other platforms
• Adaptability and ability to thrive in fast-paced environments
• Flexibility to work in voice, non-voice, or blended programs
• Proficiency in Microsoft Office applications, with at least average skills in MS Excel
• High attention to detail and strong organizational skills
• Analytical thinking and problem-solving abilities, with some technical aptitude
• Ability to work independently and reliably with minimal supervision
• Commitment to completing all required initial training
• Willingness to work on shifting schedules, including weekends and holidays
  

Work Arrangement: This role is primarily office-based. However, you will initially work from home on a temporary basis. Please note that onsite reporting will be required eventually.

If you meet the above qualifications and are eager to join a dynamic team, we encourage you to apply.

Our Technical Requirements

• Legitimate Windows 10 OS
• Minimum 8GB RAM
• Minimum processor: Intel: i3 7th gen, Intel: i5 4th gen, AMD: A8 - 5000 series and higher, AMD Ryzen 3 series - 2200 G and higher
• Wired internet connection with a minimum speed of 10 MBPS
• A functioning noise-canceling headset and camera
• Minimal background noise
• A dedicated workspace
  
  

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

To be successful, you must possess the following:

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment