Job Description

The Assistant Director works in partnership with the Director, to lead, coach and manage a multi-departmental team responsible for attracting students and guests, delivering exceptional Aveda education, and providing Aveda guest services that result in the creation of first choice professionals for the beauty industry, while achieving required overall key performance indicators. In addition, the role takes full responsibility for the implementation of the Student Care policy.

Responsibilities:

• Fulfill the duties and responsibilities of the Institute Director in the Director's absence.
• Partner with Director to cultivate an environment where employees respect and adhere to company core values of quality, integrity, and ownership thinking by integrating these values into all programs and practices, developing consequences for non-compliance, and support an open door policy.
• Partner with Director to plan and grow the Institute as a profitable business while reinforcing the mission and education standards as established by Aveda.
• Monitor education delivery to ensure compliance with the implementation of the Aveda curriculum, and the achievement of student outcomes (completion, licensure and placement) exceed the company standards.
• Understanding the unique needs of both internal and external guests, partner with Director to monitor revenue-generating departments of admissions, guests recruiting and retail, including shadowing admissions managers on tours, meeting guests, and implementing growth and improvement strategies for each area.
• Partner with Director to implement and model customer service standards by ensuring unparalleled excellence in Institute and retail standards, enhanced customer service experience and creating an environment that exceed customer service expectations that are aligned with guest expectations and company goals.
• Partner with Director to ensure the Institute operational systems, processes, and policies are consistently implemented according to company standards.
• Partner with Director to create a student learning experience within an environment that is guest and student focuses, which demonstrates adaptability and sponsors continuous learning.
• Partner with Director to ensure the Institute campus is always present in original "like new" condition, through the development and implementation of an effective maintenance plan, weekly "walk-throughs" and responsiveness to unforeseen situations as required.
• Meets with students and staff to discuss policy and procedures, educational activities, and students' learning and behavioral challenges.
• Implement the Student Care Program and provide counsel, guidance and mediation to students regarding academic, personal, behavioral, or vocational challenges, along with enforcing attendance and disciplinary policies.
• Monitor general maintenance of student records and specifically maintain all relevant records associated with the Student Care Program through the various computer programs.
• Plan, host and implement student assemblies, career fairs, and other student/guest related gatherings and events through the year.
• Ensure campus is always in compliance with Federal, State and local laws, in partnership with the Director.
• May perform other tasks as required or assigned.

General:

• Due to our commitment to the environment, a strong alignment to the Aveda mission is essential.
• Adhere to company policies and procedures.
• Participate in team meetings.
• Perform other duties as assigned.

Minimum Requirements:

• 2 years of management experience in high volume retail, service or hospitality businesses.
• BA/BS Degree in a business-related field.
• Excellent verbal and written communication, and strong organization skills.
• Committed to providing outstanding customer service.
• Computer literate in Word, Excel PowerPoint and familiar with point-of-sale systems.
• Flexible to work weekends and evenings.

"Our mission at Aveda is to care for the world we live in, from the products we make to the way in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world."