Technology Specialist

1. Job Identification

Job Title IT Field Technician

Reporting to Chief Information Officer

Department / CC I.T./ 1000

Location Glendale and Phoenix metro

Job Reference AARA/TECHSPEC

No. Job Holders 3

Last Update June 2025

2. Job Purpose

Primary Responsibilities:

• Take pro-active stewardship of the day-to-day technology needs of two or more clinics, which includes reaching out to people.
• Install and maintain laptops, workstations, printers, scanners, and other technology.
• Deploy and configure Microsoft Windows 11 operating systems, software, and patches.
• Troubleshoot basic network, VPN, RDP, and wireless connectivity issues.
• Manage user accounts and permissions in Windows Server 2019-2025 Active Directory/Entra, MFA/2FA, Teams/Microsoft 365, IP phone system, various electronic records systems, etc.
• Respond to tickets, answer phones, and use tools to help people remotely and in person.
• Work with vendors to troubleshoot issues and order equipment.
• Asset tag and document inventory and software licenses.
• Travel to sites to deploy equipment, offer in-person support, run cables, break/fix, etc.
• Learn, document, train, and adjust settings in the NextGen Electronic Heath Records system.
• Run and terminate CAT6 network cabling in the walls and ceilings.
• Mentor remote Help Desk staff and help train new IT techs and others as needed.
• Assist or lead projects such as implementing new technology initiatives of setting up new clinics.
• Assist engineers with network and server maintenance. This includes Windows Server 2019-2025 (Active Directory, Group Policies, DHCP, and DNS), Network (Fortinet routers and switches), Cox VoIP cloud phone system, etc.

3. Job Dimensions

Supervisory/Line Management Authority

No supervisory or line management authority or responsibility. Some mentorship of remote Help Desk staff.

Area Authority

No specific responsibility for any area outwith individual workstation(s) and immediate environment.

Financial Authority

No financial authority or responsibility. No budgets held. May purchase computer equipment.

Process Authority

Directed, standardized process authority in assessing, prioritizing, coordinating and completing their workload in

close consultation IT. CIO and employees.

Patient Contact

No patient contact.

The above dimensions are not an exhaustive list. AARA reserves the right to alter the dimensions of all roles within

the organization as required.

4. Organizational Position

Direct report under the CIO

5. Role of the Department

The I.T. Specialist aims to provide a continuous link between the I.T. Department and the Practice/Provider Team. The IT Field Tech will work closely with a team of IT professionals and is expected to perform their specific roles in coordination with members of the team for both hardware and software subdivides and seek to perform technical support throughout the practice

6. Key Result Areas

This position plays a role in helping everyone in the company to work efficiently.

7. Equipment, Machinery and Systems

Equipment and Machinery

You will have a laptop, workstation, network monitoring tools, software phone, etc. and will work with all technology in the offices which include computers, laptops, printers, scanners, postage machines, credit card machines, tablets, and IoT devices,

Systems

Software such as PDQ, Orion, Dameware, RDPSoft, GFI FaxMaker, NextGen, FortiMail, FortiClient EMS, Fortigate, KnowBe4, FortiEDR, FortiAuthenticator, Microsoft 365, NextGen, etc. This is just a sample of the systems you will work with.

8. Assignment and Review of Work

All new AARA employees will agree initial objectives to be assessed on completion of their 90-day initial review period. Thereafter, all employees will enter the annual appraisal cycle under the AARA Talent, Performance and Career Management Policy where annual appraisals will be conducted by their Line Manager and CEO. Further information on the appraisal cycle calendar is available from the HR Manager and from the Talent, Performance and Career Management Policy on the AARA Intranet.

9. Communication and Relationships

The postholder must have strong interpersonal and relational talents. Success in this role involves building and maintaining relationships with internal and external stakeholders

Key Internal Relationships

I.T. CIO

I.T. Temporary Personnel

Directors/ Site Managers

Human Resources department

Employees/ New starts

Key External Relationships

Software vendors such as NextGen Healthcare, Cox Communications, and Safari Micro.

10. Demands of the Job

Physical Demands: frequent lifting, carrying, pushing, and/or pulling; some climbing and balancing; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 50% sitting, 30% standing, 10% walking, and 10% driving. Must be able to routinely lift up to 15lbs. above the head and 30lbs. to waist height.

Mental

• Handle repetitive tasks, including typing and analysis. Patience dealing with mistakes or lack of knowledge of others. Positive attitude, regardless of personalities. Independent thought and decision making, sometimes with limited training materials.

11. Knowledge, Skill, Training and Experience to do the Job

Essential

  Associate’s degree or equivalent certificates, preferably in the computer industry.

• MUST BE LOCATED IN THE PHOENIX METRO AREA
• Must be able to 10-finger type a minimum of 30 words a minute.
• Ability to troubleshoot, research, document, and solve issues independently.
• Proficiency in Microsoft Windows 10/11 and MS Office products, including MS Excel, Word, Outlook, and Teams.
• Experience using domain services such as Active Directory, Group Policies, DNS, and DHCP.
• Professional communication, composure, and customer focus.
• Directly interact with doctors and staff on a daily basis.
• Basic familiarity of network and server monitoring/troubleshooting tools.
• Proficient in running network cables and testing.
• Excellent time management and prioritization skills with and without a helpdesk system.
• Personal vehicle to travel between the offices on occasion and to transport equipment (interoffice travel expenses will be reimbursed).

Desirable

• CompTIA A+, Network+, Security+, MCSE, or similar certifications.
• Powershell, HTML, batch, and other scripting skills is a real plus.
• Bachelor’s degree is a plus.