Job Title: Hotel Front Office Manager

Job Summary:

We are seeking a dedicated and experienced Hotel Front Office Manager to oversee the daily operations of our front desk team. The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service and hospitality.

Key Responsibilities:

- Supervise and coordinate front office activities, including guest check-in and check-out processes.

- Train, mentor, and evaluate front desk staff to ensure optimal performance and guest satisfaction.

- Address guest inquiries, concerns, and complaints in a professional and timely manner.

- Manage room inventory, reservations, and billing processes to maximize occupancy and revenue.

- Collaborate with other departments to enhance the overall guest experience.

- Monitor and maintain front office equipment and supplies.

- Prepare reports on front office operations, including occupancy rates and revenue statistics.

- Implement and uphold hotel policies and procedures to ensure compliance and quality service.

Skills and Qualifications:

- Proven experience in hotel management or front office operations.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Proficient in hotel management software and Microsoft Office Suite.

- Strong problem-solving skills and attention to detail.

- Ability to work in a fast-paced environment and handle multiple tasks.

- Flexibility to work various shifts, including weekends and holidays.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about hospitality and committed to providing outstanding service, we encourage you to apply.