Are you the person who is going to fill this role? 

The Zone Operations Specialist is responsible for oversight and analysis of data, to provide measurement and reporting metrics for key aspects of the service business. This includes overseeing and optimizing administrative processes, analyzing performance metrics, provide feedback and recommendations to optimize data workflows. The Zone Operations Specialist collaborates with clinical, technical, and administrative teams to support the organization’s mission of delivering high-quality patient care.

This role supports the in house and field service teams with accurate and timely reporting of actionable data. 

You’d love to join our team because: 

· We provide ongoing professional development and instruction because growth is one of our core values. 

· We offer competitive benefits and perks. 

· We believe in the power of having fun and have a regular calendar of ways for team members can connect and build community. 

· The medical imaging industry is a stable and growing worldwide market. Pulling in over $40 billion in revenue in 2023, the medical imaging industry is anticipated to grow by 4.9% by 2030.  

· We are jointly owned by Siemens Healthineers® and CommonSpirit Health® while we continue to maintain our core values which were developed over the course of 26 years as a family-owned company.  

Essential Functions and Job Duties:

• Review, maintain, and update data in computerized maintenance systems, including equipment changes, in collaboration with zone management.
• Prepare reports to support monthly regulatory reviews
• Provide necessary PM maintenance review for regulatory compliance
• Collect and review monthly operational reports as assigned
• Provide data trends and analysis to prepare for client meetings
• Research data elements necessary to prepare client information, customer requested needs and zone service-related metrics/support
• Review and prepare device changes for monthly/quarterly addendums 
• Review inventory data for accuracy and missing data elements to ensure proper processing of addendums
• Review inventory data for completeness, accuracy, and proper service coverage to support processing of addendums
• Work with Zone Service Director and Business Development Manager for timely processing of assets and addendums
• Review inventory for gaps and proper service coverages
• Manage and oversee Customer retained agreements for renewal and or pick up to the program
• Review billable line items and research opportunities for contract expansion and/or renewals

Role Competencies:

• Strong analytical and critical-thinking skills
• Proficiency in data analysis tools (e.g., Excel, SalesForce, Power BI)
• Knowledge of program management methodologies and evaluation frameworks.
• Excellent communication and interpersonal skills
• Ability to constructively collaborate with various individuals with a variety of personalities
• Ability to manage multiple priorities and work independently
• Excellent analytical and creative problem-solving skills

Program Planning and Development:

• Assist in the development, design, and implementation of organizational programs.
• Create project plans, timelines, and deliverables to ensure program success.

Data Analysis and Reporting:

• Collect, analyze, and interpret program-related data to identify trends and areas for improvement.
• Prepare and present reports, dashboards, or recommendations to stakeholders.

Performance Evaluation:

• Evaluate the effectiveness and efficiency of programs by setting KPIs and measuring outcomes.
• Conduct cost-benefit analyses and identify ways to optimize resource use.

Stakeholder Collaboration:

• Collaborate with internal and external stakeholders to ensure program goals are aligned with organizational objectives.
• Act as a liaison between departments, teams, or external agencies to support program implementation.

Problem-Solving and Recommendations:

• Identify potential challenges and risks in program execution and develop strategies to mitigate them.
• Recommend improvements to enhance program performance, scalability, or impact.

Compliance and Policy Adherence:

• Ensure that programs comply with regulatory requirements, company policies, or industry standards.
• Monitor adherence to budgets and guidelines.

Documentation and Communication:

• Maintain comprehensive records of program activities, decisions, and outcomes.
• Develop presentations, manuals, and guides to communicate program updates and train team members.

Support Organizational Goals:

• Align program activities with the organization's mission, vision, and strategic objectives.
• Support leadership with insights that drive decision-making.

Education or Relevant Experience:

Education: 

High school diploma required, some college coursework in Business Administration or a related field preferred.

Experience: 

Minimum 3–7 years of experience in business administration, healthcare administration or operational support roles.

Proven experience in supporting teams, departments, or large-scale projects.

Certification:

Lean Six Sigma Certification for process improvement (preferred).

PMP (Project Management Professional) certification (preferred).

Supervisory Responsibilities:

N/A

Minimum Physical Expectations:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting. 
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing. 

The base pay range for this position is:

• Min $65,000 - Max $80,000  

Base pay offered may vary depending on job-related knowledge, skills, and experience. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay. 

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Life at Block Imaging

Don't be fooled by our casual attire. Though casual in dress, we are an innovative group focused on making great business decisions. We've built our culture on transparency, authenticity, and teamwork. We strive to work hard and play hard; and we enjoy Summer BBQs, Holiday Parties, Annual Retreats, Book Clubs, Lunch & Learns, and the occasional Ping-Pong and Foosball Tournaments to let off some steam.

Benefits and Perks

We live out our mission, People Matter, through the care and benefits we provide our team.

• Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
• Paid Time Off: Full-time team members start at 19 days of PTO and receive two “people matter” days for volunteering in your community.
• Profit Sharing: Annual bonus to team members based on meeting company profitability goals.
• Investment Plan/Budgeting: 401(k)investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.
• Tuition Assistance: Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.

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Block Imaging Parts & Service is an Equal Opportunity Employer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.