About the Company

Waldo is a modern vision care brand selling vision care products through an unrivalled online experience. We’re able to do this by delivering directly to our customers, simplifying the notoriously complex distribution channels commonly associated with the eyecare industry.

Role Summary

We’re looking for a highly organized and proactive Executive Business Partner to support the CEO and Executive Leadership Team (ELT) as we scale rapidly in the e-commerce space. This is a critical role that blends executive support with operational leadership. You’ll manage cross-functional projects, streamline operations, and be a driving force behind execution across teams including Sales, Marketing, Product, IT, Finance, and People.

The Operations Administrator will play an important role in the Company’s growth by assisting the ELT with multiple projects and duties to ensure employee, member, and customer satisfaction. The role will require performing multiple tasks effectively with an enterprise mindset, focusing on process improvement, timeliness and responsiveness, high levels of diplomacy, sound judgment, and discretion. This is an opportunity to be at the heart of a mission-led, digital-first company shaping the future of vision care.

Responsibilities

• Act as a strategic right hand to the CEO and support the ELT in aligning execution with top business priorities.
• Drive cross-functional projects from start to finish—building timelines, tracking deliverables, and holding teams accountable.
• Translate strategy into execution by turning ideas into clear action plans and operational processes.
• Create and manage internal dashboards, reports, and project documentation for fast decision-making.
• Coordinate executive calendars, meetings, offsites, and team communications with efficiency and discretion.
• Serve as a connector across departments—Sales, Ops, Tech, Customer Experience, and People—ensuring alignment and progress.
• Step in where needed to manage overflow across support channels, member onboarding, or internal requests.
• Liaise with IT partners to ensure employees are equipped with the tools they need to work efficiently.
• Administer phone systems, IT assets, and software licenses, ensuring tools are optimized and compliant.
• Maintain centralized records, including internal contract documentation and compliance checklists (HIPAA and otherwise).
• Champion continuous improvement—identify inefficiencies, propose solutions, and help teams move faster and smarter.

Requirements

• 5+ years of experience in operations, executive support, project management, or business operations—ideally in a high-growth, digital-first company.
• Strong familiarity with modern tools like Notion, Asana, Jira, Google Workspace, Slack, and other SaaS platforms.
• Exceptional organizational and time management skills—you’re known for staying five steps ahead.
• Ability to thrive in ambiguity and rapidly changing priorities with a calm, problem-solving mindset.
• Outstanding communication and collaboration skills—you bring clarity to complex conversations.
• High emotional intelligence, good judgment, and a deep sense of ownership.
• Proficiency in Microsoft Office and a solid grasp of spreadsheets, reporting tools, and project planning.
• Comfort operating remotely, with a bias toward action, structure, and self-direction.