Our Culture: Why work with us? 

At the heart of our organization is our people. We’re driven by a shared mission to serve others and make a meaningful impact in our community. Our team is passionate, dedicated, and supportive, creating a workplace where collaboration and service thrive. We reward this commitment with a comprehensive benefits package, including career development opportunities, paid time off, loan repayment programs and the chance to make a difference in the lives of those in western Massachusetts. Join us in helping our community thrive! 

Our Mission: 

Our mission is to create access to high quality integrated health care and promote well-being for individuals, families, and our communities. As a Federally Qualified Health Center with a focus on integrated, primary care, we believe that every human has the right to access whole health. We have locations in Amherst, Huntington, and Worthington, as well as a school-based health center at Gateway Regional Middle/High School in Huntington.

A day in the life of this role: 

In this highly visible role, you will be reporting to the Reception Supervisor. This position will highlight your strengths of exhibiting compassion and empathy as your days will be filled with interacting with our patients, successfully scheduling them for appointments, ensuring that they know what documentation they need to provide to be seen and then collecting and storing that information. You will use your detail-oriented, strong time management, computer, and organizational skills to enter all information into our electronic health record, including detailed information regarding how the patient self-identifies, making calls to remind patients of upcoming appointments and answering patient questions.  Your considerate and open demeanor towards others, coupled with your understanding that our patients are treasured for their uniqueness, reflects your mission-oriented character. Your unwavering dedication to our core goal of delivering exceptional care and promoting well-being will be your top priority.

What’s in it for you: 

Teamwork: Your independent work ethic will be recognized and valued, while your contributions as a collaborative and respectful team player will be celebrated.

Growth: HCHC is committed to your professional development, offering support and resources to expand your skills and deepen your understanding of providing high-quality, integrated care. 

Impact: This position allows you to make a direct impact on the health and well-being of your friends, neighbors, and the entire community.

Benefits: Enjoy comprehensive benefits starting on day one, including health insurance, dental and vision coverage, paid vacation, personal and sick time, retirement plan with employer match, career development opportunities, loan repayment programs, and much more! 

 What we need from you: 

• High School Diploma or equivalent. 
• Previous experience in a medical/dental office desirable. 
• Computer experience/skills required, EMR experience preferred. 
• Must be well organized and professional. 
• Ability to maintain strict confidentiality of patient information in accordance with HIPAA and HCHC policy.  

Competencies and Attributes: 

• Ability to communicate effectively and compassionately over the phone with any client 
• You are trustworthy, responsible, independent, take ownership and deliver results. 
• You have unquestionable integrity, credibility, and character. You have demonstrated high moral and ethical behavior. 
• You are willing to embrace challenges, and you are comfortable with uncertainty.  
• Commitment to working with diverse populations as well as a commitment to the health of our communities. 
• Human-centered, strength-based approach to working with colleagues and clients. 
• Bilingual is a plus but not required. 

Location: Worthington, MA