At Intracoastal Bank, you will be part of a diverse team of top performers in banking that is passionate about providing exceptional service and banking solutions to our communities to help them thrive. You will be inspired by the stability and integrity of our community bank and proud of the relationships you build that help your clients succeed.

Why Intracoastal Bank?

• It’s like working for a small business that happens to be a bank unique in its industry.
• We have an entrepreneurial spirit!
• You get to work with the “A” team of bankers.
• You’ll have a positive work environment with supportive managers and teammates.
• You’re encouraged to become passionate about and involved in your community.
• You will be empowered to impact change.
• You will experience the reward of assisting in the growth and success of local businesses.
• You will be part of a company that invests in you!

Exceptional Benefits Package!

• Employee Stock Ownership Program (ESOP): You will have the opportunity to participate in and reap the rewards of the growth of the company through this prestigious profit-sharing program.
• 401k Retirement Plan: You will also be able to participate in a 401k retirement program.
• Professional Development: You will receive tuition assistance for your professional development.
• Paid Time Off: You will have 11 paid holidays, a paid birthday/flex day, and 15 PTO days per year.
• Health Insurance: You will have fully-paid employee health insurance with several options to choose from.
• Other Insurance: You will be able to enroll in other group insurance benefits such as dental, vision, life, disability, as well as pet insurance, legal aid, auto/home insurance, identity theft protection, other supplemental benefits, and an Employee Assistance Program (EAP).
• And there’s more! You get a free checking and savings account and a free safety deposit box.

The Relationship Banker II handles personal and transactional activity, cross selling opportunities to existing customers, and account maintenance. This role assists in branch balancing duties, coordinates with other departments for situational resolutions, and other branch related tasks. The Relationship Banker II will work closely with customers to assist them with their banking transactions and provide exceptional and courteous service. The Relationship Banker II will identify opportunities to refer customers to banking specialists and assist in solving customer problems appropriately and efficiently.

What you’ll do in this “A” Team role:

1. Transactional/Customer Assistance

• Process customers’ deposits, withdrawals, loan payments, loan & cash advances, cashier’s checks, money orders, and other routine requests.
• Routinely provide customers with necessary information and troubleshoot customer issues.
• Familiar with customers’ resources to be able to assist customers.
• Assist customers with access to safe deposit boxes, address changes, & travel notifications.
• Troubleshoot issues with debit cards, online banking, & account issues.
• Collecting information for outgoing wire transfers.
• Balance and maintenance ATM.
• Close accounts (excluding IRA’s & HSA’s).
• Cash vault duties including balancing.

2. Cross selling

• Recognize customer cues for appropriate products and services they currently may not be using.
• Identify and act upon opportunities to refer customers to specialists in other lines of business.
• Comply and work toward the branch goals to achieve and/or exceeded branch growth potential.

3. Branch Responsibilities

• Assist customers with access to safe deposit boxes.
• Assist with opening and closing operations of branch office.
• Assist with cash needs for co-workers and branch.

4. Account Acquisition

• Open personal accounts for new and existing customers.
• Perform follow up with customers.
• Responsible for account maintenance.
• Process customer account changes.

5. Other Activities

• Demonstrate compliance with all bank regulations for assigned job functions and apply to designated job responsibilities.
• Keep up to date on regulations changes.
• Follow all bank policies and procedures, compliance regulations, and complete all required, annual required, or job-specific training.
• Support Intracoastal’s strong risk management culture through awareness, knowledge, and sound decision making.
• Ensure operational and financial safety and soundness through awareness of the environment, the situation, and the customer.
• Leverage Lobby Management as a tool for managing risk.
• Apply knowledge of policies and procedures to real situations and customer interactions, escalating when appropriate.
• Active, engaged participation in daily quick starts and debriefs.
• Promote ICB as a relationship community building financial institution with focus on volunteerism and teamwork.
• Provide co-workers with positivity and provide support.

Intracoastal Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What’s required of this role for you to join the Intracoastal “A” team?

• High school diploma or equivalent GED.
• Twelve to 24 months in financial services, sales, or retail industry preferred.
• Ability to cross-sell products and services.
• Experience being evaluated/surveyed by customers.
• Excellent interpersonal and communication skills (both written and verbal).
• Must be able to work flexible hours that will vary depending on location.

What else should you bring with you to the “A” Team?

• Ability to apply logical thinking to define problems, collect data, establish facts, and draw conclusions.
• Ability to interpret a variety of technical instructions and deal with multiple variables.
• Ability to demonstrate a strong understanding of industry trends and how they impact customers.
• The ability to demonstrate a high level of courtesy and efficiency with customers, exceeding expectations with servicing skills.
• Ability to have a keen awareness of the environment, the situation, and the customer.
• Ability to apply product and procedural knowledge to solve customer problems appropriately and efficiently.