Center Director Job Description

OVERVIEW

This critical leadership position drives quality and consistency of the program while achieving financial goals. This is done by implementing the 8 success factors which align to Mathnasium’s mission. The Center Director will oversee all operational functions to ensure compliance to company protocols. The director position will demonstrate leadership and strong coaching/training abilities to develop a team of exceptional instructors that ensure consistent delivery of quality curriculum following the Mathnasium Method. They will maintain a safe and clean environment and maintain and foster effective communication in a professional and respectful manner with all members of the team and all customers. The expectation is that a director will take ownership of their role in the organization and uphold the company’s commitment to excellence.

RESPONSIBILITIES AND DUTIES

Center Management (Sales, Finance, Marketing, and Customer Service)

• Understand the strategic direction, the target customer and the competitive landscape for area of responsibility and translate that understanding into growing the business.
• Fiscal management of the center, including achieving top line revenue targets, managing labor and controlling expenses according to company expectations.
• Conduct tours and consultative sales presentations. Build rapport with parents and effectively convey the benefits of Mathnasium and our commitment to collaborate with them to help their student be successful in Math.
• Utilize Radius and all company programs designed to drive and monitor enrollment. Follow steps necessary to convert leads to new enrollments. 
• Cultivate positive relationships with families by providing excellent service, anticipating needs and exceeding their expectations. Create and achieve a high level of family engagement and long-term retention.
• Model appropriate behavior in stressful situations, gather factual data, communicate with all appropriate individuals and take appropriate and timely action to resolve problems and maintain confidentiality.
• Identify and participate in local marketing efforts, acting as an ambassador of Mathnasium, to increase community awareness and generate new leads.
• Maintain and foster collaborative relationships with local schools, teachers and organizations that yield student enrollments.
• Establish positive and ongoing relationships with students, parents, community and staff. 
• Strategic planning; evaluate center performance and adjust strategy to maximize business, improve team performance and enhance parent satisfaction. Take initiative to improve the overall operation and success of the center.
• Collaborate with peers and act as peer leader in areas of strength/expertise.
• Protect the assets of the company.
• Ensure the center is customer ready at all times, including optimal cleanliness and organization.
• Approach all manners of the business with the utmost attention to detail; especially customer accounts and billing transactions.

Human Resources

• Recruit, select, schedule and develop energetic, fully engaged staff to build a high-performing team focused on quality and service to meet the needs of the current customers and be prepared for future growth.
• Hold team accountable for following company policies and procedures.
• Create a culture based on integrity and professionalism.
• Foster positive and effective communication that provides leadership and clear direction utilizing multiple methods including frequent conversations, written correspondence and team meetings.
• Conduct regular and ongoing performance reviews to provide constructive feedback regarding individual performance.
• Continuously upgrade talent, maintain a succession plan and develop the assistant director as a successor.
• Exercise judgment in addressing employee matters, valuing engagement and quality and making the best decision for students, families and employees.

Education/Programming

• Ensure the Mathnasium Method is utilized for all student instruction, providing effective and concise math instruction that makes sense to each student. Protect the integrity of our program and brand.
• Lead by example and model appropriate, instructor/student interactions. Motivate students and demonstrate enthusiasm for teaching math. Develop rapport and create a fun learning environment.
• Monitor/observe the center daily to identify improvement opportunities.
• Conduct Mathnasium assessments, create learning plans and update according to student’s current mastery level.  
• Create, review and update student binders with appropriate lessons to meet individual educational needs.
• Monitor and review each student’s progress throughout completion of program.
• Meet with parents to communicate educational status of students on a regular basis. Includes casual conversations and formal conferences.
• Demonstrate compassion and care toward students. Create an atmosphere that inspires joy in learning math, makes their experience memorable and leads to their individual success.
• Possess skills and curriculum knowledge to assume educational responsibilities for any age group of students enrolled in the center.  

Operations/Administration

• Check center emails and missed calls and respond promptly as required to both internal company messages and external customer communication.
• Ensure center operating days/hours and staff scheduled are sufficient to meet enrollment needs while meeting labor budget guidelines.
• Review and approve student and instructor attendance in Radius and maintain proper student/instructor ratio.
• Attend and participate in meetings, trainings/seminars and on conference calls as requested.
• Conduct physical inventory as scheduled and take steps to ensure center supplies on hand meet the needs of the business.
• General business operations, billing, bookkeeping and recordkeeping.
• Be openly available and responsive during expected office hours through phone, Skype and email.
• Approach allocation of their time and use of company resources mindfully and efficiently.

Work Schedule

• The expected full-time work schedule will be Monday to Thursday 11:30am – 8:30pm and Saturday 10:30am – 2:30pm during the school year (may change by individual centers) and Monday to Friday 11:30am – 7:30pm during the summer. This does not include time to get to and from work.
• The minimum expected office hours are 12:00pm to close of business for weekdays and an hour before open to close of business on weekends. Deviation from this requires notice given to supervisor. Due to the constraints in administrative time, many virtual meetings will begin at 11:30. It is expected that these are held at the center at a computer with video conferencing enabled.
• The work schedule may be modified occasionally to accommodate the needs of the business and different center schedules. Additionally, time will be required outside of these hours for events, meetings and training.

Training

• Work closely with the Training Manager to complete the required training in a maximum of 90 days.
• Learn and execute any process updates and demonstrate ability to implement ongoing company developments. 

Abilities/Skills

• Work independently without close supervision.
• Flexibility/adaptable to constant change.
• Strong tact and diplomacy; interacts with and works cooperatively with students, parents and staff.
• Demonstrate sensitivity and responsiveness to needs of parents, students and staff.
• Highly organized; managing multiple, concurrent priorities/projects with accuracy and sense of urgency.
• Ability to prioritize, organize, plan and work under own initiative.
• Excellent written/verbal communication, persuasion skills and strong relationship-building abilities.
• Strong problem-solving and conflict resolution skills.
• Collaborative leadership; delegating responsibilities as is appropriate.
• Ability to calculate figures and amounts, analyze/interpret business reports and statistics and write reports and business correspondence.
• Strong comprehension of Google Suite.
• Education/Work Experience
• Must have high school diploma or G.E.D.; B.S. degree in Business preferred.
• Minimum 3 years related experience, preferably in sales, marketing and/or teaching, with a strong focus on building relationships.
• Proven experience in customer service, fiscal management and sales.

Mental and Physical Demands

• The person in this position frequently communicates with students, parents and employees. They must be able to exchange accurate information in these situations.
• This position is dynamic and requires regular movement about the center as well as remaining in a stationary position. The employee must move items that weigh up to 50 pounds (i.e. box of paper).
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The person in this position must demonstrate comprehension to be able to understand direction and adhere to established procedures. Resilience is also key to this position, the person needs to adapt well in the face of workplace stressors such as customer service complaints and competing priorities of reasonable or high significance.

Supervision

• Provide direction and supervision of all center staff.
• It is expected that this position requires limited supervision.
• The Center Director position is supervised by the District Manager.
• The above information is intended to describe the most important aspects of the position. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work.

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