The Belfast Community Co-op is hiring for a Grocery Clerk. The ideal candidate would be self-motivated, customer service focused, and solution oriented. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome. 

This is a part-time (12-29 hours per week) position that requires weekend shifts with an hourly wage of $17.30 per hour.

Grocery Clerks balance general stocking duties with frequent internal and external customer service. A Grocery Clerk maintains a knowledge of department-specific and store-wide practices and ensures that the department is clean, and in compliance with health and safety standards. Grocery Clerks are attentive to customers and ensure that shoppers have a pleasant, friendly, efficient shopping experience.

ESSENTIAL FUNCTIONS

• Ensure that product is faced, rotated, stocked according to department procedures.
• Unload and receive deliveries.
• Stock and attractively display a well-balanced product mix, according to established department standards.
• Ensure proper placement of signage and shelf tags. Replace and request signage or tags as needed and/or directed.
• Repack and stock bulk items in an efficient manner following all sanitary protocols.
• Provide consistently excellent service to internal and external customers.
• Maintain a clean and safe work environment.

GENERAL EXPECTATIONS FOR ALL WORKERS

• Essential Functions of all Positions:
• Provides exceptional customer service to internal & external customers, both in person & via phone:
• Responds promptly and honestly to customer inquiries
• Greets customers with a smile and friendly demeanor
• Communicates respectfully
• Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
• Asks for help from co-workers and provides help to customers and co-workers as needed.
• Works efficiently and safely
• Takes initiative and works as a part of a team
• Approaches work with a positive attitude
• Collaborates with others to find solutions and accepts solutions once determined
• Continues to learn and develop knowledge as it relates to the position, co-op, and industry
• Demonstrates regular and dependable attendance
• Follows department procedures and SOPs

QUALIFICATIONS (knowledge, skills, and abilities)

PREFERRED:

• Knowledge of the Cooperative Principles and Cooperative Business model.
• Experience with natural foods co-ops

MINIMUM:

• Ability to lift frequently, including bending and frequent stair climbing, in a variety of temperatures
• Ability to hear and respond to intercom pages
• Strong written and verbal communication
• Demonstrated ability to perform quality customer service in person and over the phone
• Ability to work effectively as a member of a team and establish and maintain cooperative working relations with peers, employees, vendors, and the public.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires frequent interaction with the public, in person and over the telephone. 

WORK AUTHORIZATION

The successful candidate must be legally authorized to work in the United States. The Co-op follows all federal and Maine laws related to employment eligibility verification. The Co-op will not request more or different documents than required, refuse legally acceptable documents, or discriminate based on citizenship, immigration status, or national origin where protected by law.

BACKGROUND CHECK

The Co-op does not ask about criminal history on the initial application or state that applicants with criminal histories may not apply, except where a legal exception applies. Candidates will have an opportunity to explain criminal-history information, including rehabilitation, as required by Maine law. If a third-party consumer report is used, the Co-op will follow all FCRA notice, authorization, and adverse-action procedures.

SUBSTANCE-FREE / FIT-FOR-DUTY

The Co-op requires workers to report fit for duty and comply with its substance-free workplace policy, including rules on impairment and on use, possession, or distribution while working or on Co-op property, consistent with Maine and federal law.

REASONABLE ACCOMMODATION

The Co-op provides reasonable accommodations to qualified applicants and employees with disabilities; to applicants and employees with known limitations related to pregnancy, childbirth, lactation, or related medical conditions; and for sincerely held religious beliefs or practices, unless doing so would impose an undue hardship or as otherwise permitted by law. Workers or applicants who need an accommodation should contact Human Resources to begin the interactive process.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER

The Belfast Community Co-op does not discriminate in employment. All employment decisions are made without regard to race, color, religion, sex, pregnancy, childbirth, lactation or related conditions, sexual orientation, gender identity or expression, age, ancestry, national origin, familial status, marital status, physical or mental disability, genetic information or predisposition, military or veteran status, citizenship or immigration status where protected, protected workers' compensation activity, protected whistleblower activity, having sought or received an order of protection, or any other status protected by Maine or federal law. The Co-op is an Equal Opportunity Employer.