Summary: A Community Health Worker is essential in addressing health disparities and improving health equity by providing personalized care and support to the clients. They act as a bridge between healthcare providers and the community, helping to ensure everyone has access to the healthcare services they need. The position requires the employee to complete issued trainings and additional follow-up training to maintain compliance. Other duties include representation of San Antonio Birth Doulas and Catholic Charities in the community. 

Position Responsibilities:

• *Offer one-on-one education and support to individuals and families.
• *Assist individuals in accessing healthcare services and resources.
• *Help clients understand and follow healthcare providers' instructions.
• *Schedule appointments and provide  reminders for follow-up visits.
• *Offer emotional and social support to clients, addressing barriers to care.
• Update client files with visit notes according to most recent policy.
• Conduct basic health screenings, such as blood pressure checks.
• Organize and participate in community events and health fairs.
• Provide information and presentations on health topics such as nutrition and chronic disease management.
• Conduct workshops and group sessions to educate the community.
• Prepare reports and document outcomes to evaluate program effectiveness.
• Distribute educational materials and promote health awareness.
• Collaborates with other team members to  monitor and track clients who may need a screening or assessment
• Data entry within 48 hours of service or the most up to date policy
• Assist with processing and tracking of client referrals via email, referral screening calls, and online forms
• Keep current and evidenced based knowledge by attending continuing education opportunities
• Identify clients with specific needs/concerns and provide appropriate referrals for social services.
• Check email and work phone daily.
• Attend, participate, and/or facilitate in staff meetings and other training offered by the program.
• Assist with coordination and/or facilitation of classes and other workshops, as needed
• Engage in community engagement activities, such as resource fairs and presentations.
• Must complete all required professional  development assigned in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measures to ensure the safety and well-being of self and others. 
• Responsible for protecting the confidentiality of any information or material obtained in the service      with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and      financial information.
• Adhere to the Code of Conduct of the agency and the code of ethics and standards of doulas.
• Every employee is required to take a      solution-oriented approach in their interactions and undertakings, and work as a team member that promotes collaboration and commitment to the      Mission and Vision of the organization.
• Other duties as assigned by Doula Coordinator and Program Director to fulfill the goals and mission of San  Antonio Birth Doulas and the needs of Catholic Charities. 

Competency

Advocacy

Customer Service

Solution Orientated

Empathy

Thorough

Minimum Qualifications: 

Education

•  High School Diploma or equivalent

Experience

• Community Health Worker certificate or at least two years of work with a health care provider or community based organization
• Caseworker or medical assistant preferred
• Familiarity with concepts and philosophies such as informed consent, evidence-based practice, trauma-informed practice.

License and Credentials

• Must be at least 21 years of age
• Reliable transportation
• Valid driver license and clean driving record
• Valid registration Valid vehicle insurance

Minimum Knowledge, Skills, and Abilities:  

• Must pass annual background checks
• Excellent interpersonal skills
• Knowledge and ability to navigate Zoom, Microsoft Office 2010 or more recent productivity suite, including MS Word, MS Excel, and MS Outlook, MS Forms, TEAMS, SharePoint to include touch screen and “smart” devices
• Demonstrate knowledge of, and sensitivity to, the needs and interests of clients and their families
• Demonstrate organizational skills and ability to multitask
• Ability to maintain appropriate ethical boundaries and professional relationships with clients, doulas, and staff
• Understanding of the unique position and needs of a community-based doula program
• Bilingual preferred (English/Spanish)
• Extensive working knowledge of pregnancy and childbirth;
• A solid grasp of evidence-based practices and informed consent;
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
•  Must have good written and verbal skills;
• Must have good critical thinking and problem-solving skills.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.