Overview:

The Trust Officer plays a key role in the wealth management team by providing expert trust administration and estate planning services to high-net-worth individuals and families. This role involves managing trust accounts, overseeing investment strategies, and working closely with clients, financial advisors, estate planners, and legal professionals to ensure the effective administration of fiduciary assets. The Trust Officer is responsible for delivering a high level of client service, ensuring regulatory compliance, and helping clients achieve their long-term wealth preservation and legacy planning goals.

Primary Accountabilities / Responsibilities:

1. Manage a portfolio of accounts which includes a variety of account administration and fiduciary roles. This includes but is not limited to, regular contact with clients in order to fulfill requests, answer questions, and monitor accounts for adherence to governing instruments (ex. Trust docs, IPS, etc.), laws, and client specific guidelines (ex. Investment restrictions).
2. Provide advice and recommendations to clients concerning types of trusts and arrangements which may be best suited to accomplish their desired results. Collaborate with client’s attorney to review drafts of legal documents specifying trust and estate provisions, duration and other matters. Assist client in the interpretation of the terms of trust documents, wills, and estate plans.
3. Maintain and grow existing account portfolio by continuing to understand the client’s overall financial needs and ensuring they understand the full suite of products, services and customer support the bank can provide. 
4. Collaborate with investment managers and senior trust officers to choose appropriate investments and allocations based on long-term financial goals and the best interests of the beneficiaries and or clients using fiduciary judgment in all investment decisions.
5. Coordinate the investment approval process for shared discretion accounts. This includes preparation of customer approval letters and communications with portfolio managers.
6. Conduct regular client meetings to review the existing portfolio objectives, financial performance, beneficiaries/trustees’ rights and responsibilities, and additional financial needs to ensure alignment with the client’s objectives. 
7. Prepares and file probate court accountings, inventories and other forms for trusts and estates.
8. Maintain strong relationships with multi-generational families to support legacy planning
9. Works with senior trust officers in the settlement of estate accounts. 
10. Provides training and back-up to other department personnel as needed. 
11. Provide direction to the operations team when necessary to ensure items are processed correctly.
12. Performs additional duties as requested by Senior Trust Officers

Competencies Required:

• Customer Focus
• Results Oriented
• Adaptability
• Collaboration
• Composure and Professionalism
• Decision Making
• Selling/influencing
• Motivating & Managing Self Performance

Knowledge/Skills/Experience Requirements:

• Bachelor’s degree or the equivalent experience.
• 3 or more years of experience in a Trust Administration/Officer role, or serving as a Financial Planner, or a paralegal with trust/estate planning experience. 
• Strong knowledge of fiduciary law, estate planning strategies, and/or investment management.
• Certified Trust and Fiduciary Advisor (CTFA), CFP®, or similar designation is a plus. 
• Excellent relationship management skills with a client-first approach.
• High level of discretion, integrity, and ability to manage sensitive financial matters.
• Strong analytical, problem-solving, and communication skills.
• Adapts quickly while ensuring excellent service
• Works effectively as a member of a team
• Has composure and professionalism 
• Able to make timely decisions
• Effectively influences decisions by building trust

Work Environment/Physical Demands/Condition Requirements:

Busy office environment, with moderate noise: computers, printers, phones, and light traffic. 

Must be able to focus and not be easily distracted. Must be able to sit for at least 70% of the 

workday. Some movement is required to retrieve files, etc. Must be able to see computer 

screen and read documents. 

Equipment Used:

General office equipment: Computer, Telephone, Mobile devices, Scanner

Information Security:

Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:

• Remaining alert to and reporting malicious or suspected malicious email.
• Participating in training opportunities to ensure continued protection of customer data.
• Provide feedback where possible to help improve the Bank’s security culture.

Responsible for maintaining confidentiality of all sensitive information.

Compliance:

Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position.

Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. 

Applicants requiring reasonable accommodation in the application process should notify Human Resources. 

Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A.

EOE/AA/D/V 

Torrington Savings Bank is a drug free workplace.