GENERAL SUMMARY:

Provide support to caregivers/families on issues related to caregiving and dementia, with an emphasis on the Asian American community. (Internal title is Care Counselor). 

Essential Job Functions:

• Provide telephone screening and assessment of callers’ needs, develop care plans for families, provide referrals to services and conduct follow-up regularly.
• Provide ongoing Care Counseling, including case management, counseling, training, outreach, respite and financial assistance services to clients.
• Meet all program goals.
• Participate in developing a robust outreach plan to recruit caregivers for service.
• Follow-up in a timely and consistent manner with all directed referrals through our Helpline and ALZ Direct Connect programs
• Compile and report on all statistical data required for internal and external management of services and Grant funds.
• Educate caregivers on dementia-related issues.
• Facilitate Mandarin-speaking support group.
• Attend quality assurance meetings and trainings.
• Provide Helpline assistance and crisis intervention as the Care Counselor of the Day on a rotating basis.
• Develop relationships with community partners through networking.
• Enter client data, contact information, and consultation notes into the Penelope database in a timely manner, updating as needed.
• Other duties as assigned.

Qualifications, Skills, and Experience Required

• Master’s in social work preferred; related field such as psychology or gerontology considered.
• 0-2 years experience in the aging or dementia care field
• Excellent written and oral communication skills
• Fluent in Mandarin and English.
• Computer literate
• Personable, able to work with people with dementia, caregivers and professionals
• Ability to work with diverse volunteers and staff
• Well organized, self-starter
• Knowledge of community resources highly preferred
• Knowledge of database software computer programs preferred