We are seeking an experienced Sales Manager to lead a team of Inside Sales Representatives. The successful candidate will be responsible for achieving sales targets, managing the Inside Sales Team, developing and implementing sales strategies, sales coaching and overseeing daily operations. The Sales Manager will also work closely with other departments to ensure customer satisfaction, and identify areas for improvement.

ABOUT THE COMPANY

At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.

OBJECTIVES:

•  Manage and mentor an inside sales team consisting of 8-10 members to ensure that sales targets are consistently met and performance standards are upheld.
• Provide coaching and step in to take over sales calls when necessary to ensure the successful closing of deals.
• Monitor and evaluate sales calls to enhance quality, reduce errors, and track the overall performance of the sales team.
• Conduct needs assessments, one-on-one meetings, performance reviews, and cost/benefit analyses to optimize team productivity.
• Set and execute performance targets focusing on speed, efficiency, sales, and quality metrics for the team.
• Ensure that all relevant communications, records, and data are accurately updated and meticulously recorded.
• Liaise with cross-functional supervisors, team leaders, and sales teams to foster efficiency and deliver optimal customer results.
• Review team performance data regularly to identify training needs and execute targeted training sessions accordingly.
• Coach, motivate, and retain staff by effectively coordinating bonus, reward, and incentive programs to drive engagement.
• Regularly forecast and analyze sales data against budget figures on a weekly and/or monthly basis to ensure financial objectives are met.

  COMPETENCIES:

• Digital Marketing Knowledge: Proven experience in digital marketing or SEO. Google Analytics and Google Ads certifications are highly preferred.
• SEO & Content Understanding: Strong knowledge of local search ranking factors and online content best practices.
• Client-Centric Strategy: Demonstrated ability to collaborate with clients to understand business goals and develop tailored digital marketing strategies that drive results.
• Organizational Excellence: Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, high-output environment.
• Problem Solving & Resolution: Skilled in identifying, addressing, and resolving client concerns, and coordinating with cross-functional teams to deliver timely solutions.
• Relationship Building: Adept at building rapport and establishing trust with clients and team members. Approachable, empathetic, and collaborative in all interactions.
• Verbal Communication: Exceptional communicator with the ability to convey complex information clearly and effectively in client-facing and internal conversations.
• Written Communication: Strong written communication skills, including the ability to create clear, professional emails, proposals, and documentation with proper grammar and structure.
• Presentation & Influence: Confident presenter with experience developing and delivering persuasive marketing proposals and strategic recommendations to clients and stakeholders.
• Negotiation Skills: Excellent negotiation capabilities, with a proven ability to find mutually beneficial solutions while advocating for company goals and client satisfaction.
• Consultative Sales Approach: Well-versed in question-based consultative selling methodologies, with SPIN Selling experience preferred.
• Sales Coaching & Performance Management: Strong coaching skills, with the ability to diagnose performance challenges using data and provide actionable, customized development plans to elevate individual and team sales performance.

EXPERIENCE AND EDUCATION:

• 5+ years as a proven TOP PERFORMING sales leader, managing a team of 8 or more reps. 
• 5+ years B2B Inside Sales experience
• 5+ years of successfully ramping new hires and ongoing sales acumen development, including creating sales material, scripts, tools, flows, and processes
• Digital Marketing experience is preferred and a big plus
• Bachelor's Degree preferred or equivalent experience.

PHYSICAL REQUIREMENTS

• Prolonged periods of time sitting at a desk or computer.
• Must be able to lift up to 15 pounds at times.

COMPANY BENEFITS & PERKS

• Health Benefits: Four Medical plans (with Company HSA Contribution), Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings: 401K 
• Parental leave: Inclusive and supportive parental leave policy
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices. 
• Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required

COMMITMENT TO DIVERSITYAs an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.