Founded in 1996, Kinematics is the leading provider of critical motion control solutions. From actuation technology to advanced algorithms, controls, and global support, the company provides a total solution that maximizes power production for the solar industry and improves reliability and safety for industrial and satellite applications. Kinematics supplies engineered systems, sensors, software, and services to move mission-critical equipment into precise position. The company is headquartered in Phoenix, Arizona, and operates globally with facilities in Asia, Europe, and the Americas. 

Reporting to: Sales Operations Manager

Position Location: Phoenix, AZ 

Position Overview:

This individual will be a full-time motivated, resourceful Customer Service Rep in Phoenix, AZ (on site). In this role, the Customer Service Rep will provide professional and timely support to our sales and account management teams and customers, while having the opportunity to wear multiple hats. 

This is a fast-paced team environment in which this individual will partner with our customers and Sales Managers to process sales orders, solve customer needs, and build ongoing positive business relationships. 

Responsibilities & Skills:

• Execute customer inquiries: Quotes, order processing, expediting / returns
• Ensure data accuracy in orders and invoices 
• Develop and maintain a knowledge base of the evolving products and services 
• Provide support to the inventory management team: Collect customers forecasts, communicate
• any shipping delays or inventory constraints 
• Provide support to the finance team: Collect new forms to open and maintain customers’ accounts
• Communicate important feedback from customers internally

Qualifications: 

• 3+ years in a customer service position with increasing responsibility
• Experience with ERP systems and data management (SAP)
• Effective problem-solving skills
• Strong analytical and organizational skills; detail-oriented and confident 
• Excellent verbal and written communication skills 
• Strong communication and cross functionality skills 
• Expertise in MS Office, including intermediate or expert level in Excel, Power Point, Word and Outlook  
• Ability to multi-task, prioritize and manage time efficiently
• Maintain a positive, empathetic, and professional attitude 

Successful candidates will also have:

• Ability to speak both English and Spanish fluently is highly desired
• Growth mindset, can do attitude  
• Adaptable
• Process & solution driven 
• Not afraid to ask questions
• Ability to think critically 
• Active listening 
• Team Player – a Customer Service Rep sets the tone for a fruitful and successful collaboration between the Company and our customers 

How To Apply:

Candidates must apply by uploading their resume and filling out an application via this link: https://recruiting.paylocity.com/recruiting/jobs/All/35386ca0-b4a9-4918-a7ea-e64db3228b82/KINEMATICS-LLC

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.