MUST CURRENTLY LIVE IN THE ALBUQUERQUE NM METRO AREA 

WHO WE ARE

UnityBPO is a premier Health IT company providing services in three healthcare markets: acute, post-acute, and insurance. We are the lifeline for clinicians, staff, patients, and members across the country helping them to solve their technology challenges. Through our unique portfolio of Health IT products and services, Unity brings the skills, experience, tools, knowledge, and best practices to create immediate resolution to human technology interactions. Bound together by our diverse talent and uncompromising values, we at UnityBPO choose to work in environments that count—environments that are complex and critical and that dramatically affect our lives. We choose to be in places that matter—where doctors are saving lives, where patients are being healed. We believe we are the best company at understanding how to humanize technology, and we hire people who live this belief. Our environment is open, honest, and focused on our customers—and our employees’ success. So, choose a career path and rediscover what it's like to enjoy your job.

SUMMARY

If you think on your feet, enjoy helping new employees in using their IT systems, and are a self-starter who is comfortable taking the initiative, this is the opportunity for you! In this position, you won’t always know the right answer, but are you the kind of person who will go find the answer? This opportunity will position you for greater opportunities in healthcare Cybersecurity and beyond. We will provide you the training, coaching and mentoring to ensure your success.

Roles, Responsibilities

· Resolve in-depth security request for access to applications, systems, and file shares.

· Resolve requests for new employee onboarding, as well as emergent offboarding of departing staff or terminations.

· Apply the standards for managing network accounts and active directory groups ensuring accurate ownership and usage

· Responsible for meeting or exceeding targeted performance metrics and objectives.

· Analyze and recommend process and procedure improvements to enhance the customer experience on an ongoing basis.

· Use the designated tools and technologies to manage and control user access across applications and network resources

· Appropriately document all required information into the ticketing system.

· Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.

· Learn and understand the full landscape of identity and access management within the organization.

Expectations

· Change is consistent in our environment and your adaptability to these changes is critical to our success.

· Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.

· Create an exceptional customer service experience by bringing your polished communications, patience, and empathy to every end-user.

· Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.

· Proactively identify opportunities to improve the environment and culture.

Requirements

· High School diploma or G.E.D equivalent/and minimum of one-year experience supporting, troubleshooting and repairing PCs.

· Experience with Service Now

· Active Directory knowledge and experience -- Understanding of MS Active Directory, LDAP, and SSO (Single Sign-On) is advantageous.

· Epic knowledge a plus

· Excellent verbal and written communication skills.

· Foundational understanding of cybersecurity principles

· Must keep UnityBPO, patient, and client information confidential.

Working Conditions

· Required to sit, walk, stand, bend over or stoop on a regular basis.

· Travel may be required

· Ability to operate a computer keyboard, mouse and to handle other computer components

· Flexibility to work off schedule when needed.

Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
• The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.