About Us:

WestBridge is a family-founded, private non-profit organization dedicated to providing compassionate mental health and substance use treatment to individuals and their families. We incorporate evidence-based practices to promote resiliency and lifelong recovery.

Summary Job Description:

The Regional Outreach Specialist is part of the Admissions & Outreach Team. This position is responsible for creating, monitoring, and enhancing relationships with referral sources, conveying the advantages of treatment at WestBridge, and generating revenue from admissions that are a good clinical fit. Acts as Liaison between referral sources of varying disciplines and clinical care at WestBridge, ensuring that communication flows smoothly. Individually and as part of a team, conceptualizes, facilitates, and participates in networking opportunities for WestBridge. Manages referral accounts and participates in the development of internal as well as external customer relations. Responds to admissions inquiries as needed by providing program information to families and individuals seeking support. Identifies/helps to identify high-quality treatment options when there is a need to refer out.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Spends 75% of the time on Relationship Management/Marketing activities that lead to qualified referrals and admissions to WestBridge programs, including but not limited to onsite tours, offsite program visits, and attending & exhibiting at conferences & workshops. Travel may include both day and overnight activity, with flexibility in schedule.
• Develops and maintains collaborative relationships with other providers and referral sources using methods consistent with WestBridge’s marketing strategy and code of ethics.
• Customer Service Skills: Responsiveness, flexibility, and embodiment of a positive, hopeful organizational culture that supports the WestBridge mission. Participates in open, direct, respectful, solution-focused communication with external professionals, participants, families, and team members. Identifies and implements ways to improve customer service and marketing.
• Represents WestBridge in an informed, professional and ethical manner, maintaining strong knowledge of behavioral health treatment advances, modalities, treatment options, and providers.
• Effectively and compassionately presents information about the treatment of psychiatric, substance use, and co-occurring disorders to varied professional audiences, as well as the advantages of being treated at WestBridge.
• Exhibits at conferences as determined by the Director of Admissions & Outreach and marketing team. Helps to identify conferences with the most value to WestBridge. Coordinates and negotiates with conference and event vendors to ensure all details are executed properly and in a cost-effective manner.
• Spends 25% of time managing all aspects of Customer Service and projects such as planning and promoting events, helping to draft and edit marketing materials.
• As a member of the Marketing Committee and Admissions & Outreach Team participates actively in bi-weekly meetings. May participate in philanthropy committee meetings and tasks occasionally as needed.
• Participates in the development of marketing and outreach plans.
• Identifies and develops opportunities for other WestBridge team members to give presentations, share knowledge, and extend professional networks. Participates and plans events for WestBridge that increases our brand recognition
• Documents all activity in WestBridge’s CRM database.
• Works with Marketing team to monitor, manage, & develop social media and internet-based marketing efforts as needed.
• Participates in customer service monitoring, implementation, and reporting internally and externally.
• Models a positive, hopeful corporate culture that supports the WestBridge mission.
• Identifies and implements ways to improve customer service, marketing, and organizational efficiencies in continuous quality improvement efforts.
• Participates in team meetings and individual supervision (remotely or in-person).
• Complies with local, state, and federal regulations.
• Perform other duties as assigned.

To perform this position successfully, you must perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Residency within driving distance to Manchester, NH office.
• Knowledge obtained through completing a Master’s degree in counseling, psychology, social work or behavioral health discipline from an accredited institution or equivalent combination of education and experience.
• Proven experience promoting behavioral health programs, direct care experience in behavioral health, or a combination of relevant education and professional experience. Experience promoting programs with a self-pay component preferred, along with a strong network of professional contacts.
• Knowledge and experience in the treatment of mental illness and substance-use populations.
• Knowledge of state and federal rules and regulations governing confidentiality.
• Skill in working and communicating with multi-disciplinary professionals across all levels of an organization.
• Demonstrates a high standard of professional conduct and ethical behavior that will enhance the quality of care and enhance interactions among internal and external staff.
• Valid drivers’ license, reliable transportation and appropriate vehicle insurance.
• As some work will be done remotely, a quiet home office space with high speed internet connection is required.
• Computer skills including but not limited to, Internet access, word processing, report writing and spreadsheet applications necessary to generate appropriate reports allocated to the position of Customer Relations. Knowledge of CRM systems preferred.

Our Excellent Benefits Include:

• Generous paid time-off which includes 3 weeks of vacation per year to start plus 5 sick days, 7 holidays, 1 personal day, and 1 volunteer day (pro-rated based on start date).
• Anthem medical insurance.
• Ameritas dental insurance.
• Delta vision insurance.
• For anyone eligible to participate in a Health Savings Account, Westbridge will contribute $116.67 per month for single coverage and $233.34 per month for family coverage.
• Basic Short-Term Disability and Long-Term Disability 100% covered by Westbridge.
• $50,000 of basic Life Insurance 100% covered by Westbridge.
• Employee Assistance Program with up to 3 free visits/consultations per year per qualified issue.
• An annual Staff Development fund in which Westbridge will pay up to $1,000 towards job-related continuing education costs, training programs, and professional conferences.
• One professional membership and one professional licensure per year paid fully by Westbridge.
• A Wellness Reimbursement of up to $200 your first year of employment for qualified personal wellness initiatives, including gym memberships, healthy meal kit delivery services, and more!
• Empower 401(k) available for employee contribution 60 days after hire plus a 50% employer match after one year of service, toward up to 10% of the employee contribution.

WestBridge does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law