Reports to: Manager of Installation Services

Location: Must reside near airport (ideally an international hub but not required)

Travel: 80-100% travel - Domestic & International

• Maximum of 21 days a month on the road, not to exceed 2 weeks away at a time for domestic projects
• Some variance with international travel

Work Authorization: Must be authorized to work in the U.S. 

**Sponsorship is not available at this time** 

Exemption Status: Exempt

Job Description:

This position will give you the opportunity to support:

Project & Installation Oversight

• Lead and execute equipment installations on various types of industrial machinery
• Own responsibility for team performance, project planning, scheduling, and on-site execution
• Ensure projects are appropriately staffed and team assignments are carried out effectively
• Schedule product shipments and manage on-site inventory
• Maintain daily operations and ensure work environments meet client-specific cleanliness and compliance standards
• Coordinate travel accommodations and logistics for on-site teams
• Ensure all site-related activities and timelines are executed smoothly and efficiently

Team Leadership & Development

• Manage and mentor the installation team; provide feedback and coaching to ensure performance
• Conduct performance reviews and lead difficult conversations when needed
• Support onboarding for new hires and partner with trainers to ensure Day One readiness
• Train and support development of both new and existing employees

Communication & Collaboration

• Serve as primary on-site contact for customer issues prior to escalation
• Communicate daily with internal teams and leadership to align on project progress and needs
• Work cross-functionally to ensure clear and complete project information is shared in advance
• Act as an extension of the leadership team when rolling out new policies, processes, or business changes

Customer Experience & Safety 

• Maintain strong working relationships with customer Points of Contact (POC)
• Train customers on proper sensor handling, including removal and replacement procedures
• Ensure POC signs off on installation completion forms
• Uphold Waites and OSHA Health, Safety, and Environmental policies on all job sites
• Act as a champion for health and safety practices, company changes, and policy updates

Reporting & Compliance 

• Meet end-of-day (EOD) and end-of-installation (EOI) reporting requirements on time and with professionalism
• Support internal audits and special projects as needed
• May assist with system/network specialist work when not actively on assignment
• Additional responsibilities as needed/required

Qualifications & Requirements:

• HS Diploma or equivalent. Bachelor’s Degree Preferred
• Proficient with Google Suite
• Excellent verbal and written communication skills
• A positive, can-do attitude and teamwork mentality
• Dependable, self-motivated, positive attitude, teamwork mentality
• Excellent organization, management and customer service skills
• Ability to prioritize and multi-task within a fast-paced environment
• Must be available to work 40 hours/week, including days, nights, weekends, and holidays
• Ability to learn new software or apps quickly and implement
• Must be 21 years of age or older and have a valid drivers license
• Comfortable leading and communicating with groups of people.
• Travel as required
• You have a working knowledge of safety standards and regulations.
• You possess job-related certifications-OSHA 10, MSHA, Fall Protection, Working at Heights, lift certified, First Aid, and client required certifications

Working Conditions:

• Walk/use hands to finger, handle, or feel objects or tools / Reach with hands and arms / Climb ladders and stairs / Crawl/kneel
• Sit, talk, listen, observe, read, write, and type
• Lift and/or move up to 50 pounds unassisted
• Perform work on-site in industrial, commercial, and residential locations

Additional Eligibility Qualifications:

This position requires the completion of a thorough background check

Culture Fit Requirements:

• High intellect and strong analytical skills
• Innovative and driven to constantly improve
• Non-bureaucratic, flexible, and able to thrive in a fast-moving environment
• Positive energy and attitude towards people and problem-solving 
• Demonstrates a balance of humility, strong work ethic, and interpersonal savvy ("Humble, Hungry, and Smart") in approach to teamwork and problem-solving.  
• A genuine human.
• Demonstrates a “Can Do” mentality. 

Why Waites? 

At Waites, we offer an attractive base salary with a strong history of profit sharing. We are intensely customer-focused, with a culture that encourages hard work, fun, and mutual success. As we continue to grow, there will be many opportunities for professional advancement and development. If you are a talented installation professional looking for an exciting new challenge, please apply!

WST is an Equal Opportunity Employer.