Who We Are

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

What You’ll Get

• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement
• A chance to work for the best in the business

Job Type: Full Time

Schedule: Monday – Friday 1st shift – Saturdays as needed

Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Technician to solve problems. Helps to improve Technician’s diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences and knowledge of machine systems.

What You’ll Do

• Dedicated to monitoring and completing Expert Alerts using communication with Service Managers.
• Ensures all necessary information is documented within the CCMS case prior to submission to John Deere.
• Coordinates CCMS cases between Technicians and john Deere CCMS Factory Support as needed.
• Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution.
• Opens work orders and provides estimated labor and parts requirements when possible for technicians to resolve issues.
• Maintains up to date technical knowledge of engine, hydraulics and electrical systems and repair manual schematics.
• Assists in helping to identify technical training needs or gaps by communicating with location Service managers/Service Technicians.
• Proactively seeks and participates in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
• Maintains a positive and professional working relationship with peers, management and support resources with a constant commitment to teamwork and exemplary customer service.

• Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, and heavy equipment
• Strong verbal and written communication skills
• Experience analyzing and interpreting data and reports

Preferred

• 5+ years of experience in Service and Parts Department operations
• Proven ability to consistently meet or exceed performance metrics

Education

• High school diploma or GED

Physical Requirements

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
• Specific vision abilities required by this job include close vision requirements
• Hearing ability is sufficient to communicate with others in person or over the phone
• Light to moderate lifting may be required (up to 50 pounds)
• Ability to reach, stoop, kneel, and bend as needed