Advocate/Case Manager 

Safer Futures

Full-Time

$18.27/Hour 

SCHEDULE: Variable; 40 Hours/Week and on-call hours, some evenings and weekends required

GENERAL STATEMENT OF DUTIES: This position provides crisis intervention, goal setting, empowerment and advocacy to victims of domestic violence in the shelter and on the crisis line. This position may also provide shelter coverage and specific administrative duties.

ESSENTIAL RESPONSIBILITIES:

1.  Meets individually with shelter clients to discuss, develop and implement a case plan specific to each individual shelter client.

2. Coordinates the case plan by providing advocacy and supportive services which may include transporting the client to an appointment or assisting them with completing an application for housing, employment or other needs.

3. Provides support, encouragement and positive feedback to clients to build self-esteem as they attempt to reach identified goals.

4. Assists the Assistant Director (AD) with daily administrative functions including but not limited to: maintaining client files, scheduling training for clients, facilitating house meetings, and compiling monthly reports including JFS referrals and screenings.

5. Performs client advocate responsibilities as needed, including but not limited to: answering crisis hotline and providing referrals and crisis intervention.

6. Keeps AD apprised of all issues, concerns, and behaviors that affect the client’s case plan, as well as their safety and well-being.

7. Implements the rule of no physical discipline of children in shelter. This includes being supportive of mothers who are trying to learn non-physical discipline techniques.

8. Creates and maintains an atmosphere of support and assistance for all residents and staff. Makes daily contact with all residents to assure their needs are being met.

9. Assists residents with chores as needed to provide life skills training and mentoring.

10. Ensures shelter compliance with all required program procedures, such as bed bug protocol at staff exit and with clothing donations, fire and safety regulations, etc.

11. Attends staff meetings and participates in training as recommended by supervisor.

12. Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

13. Other duties may develop in the course of events. The Director/Shelter Manager has the authority to assign tasks not presently covered in this description.

QUALIFICATIONS:

1. Ability to work with people with diverse backgrounds and positions. 

2. Ability to work in a stressful/crisis-oriented environment. 

3. Knowledge of the dynamics of domestic violence. Excellent communication and crisis intervention skills. 

4. Ability to articulate the program philosophy of Someplace Safe.

5. Knowledge of the importance of empowerment and displaying caring, compassionate attitude.

6. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.

7. Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation). 

MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: Bachelor’s Degree/Associate Degree in social work, counseling or related field or related experience working with victims is preferred. 

PHYSICAL REQUIREMENTS: Must be able to climb stairs, bend, and stretch above shoulder level. Must be able to lift up to 50 lbs.