Job Description: Retail Associate

Position Title: Retail Sales Associate

Reports to: Retail Store Leadership

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Position Overview:

We are seeking a motivated and results-driven Sales Associate to join our team. A Sales Associate will ensure exceptional customer service while driving sales results through upselling and recommending add-on items. This role is ideal for someone with a passion for sales, customer service, and leadership, eager to make a positive impact on the store’s success.

Responsibilities:

•  Customer Sales & Service: Provide outstanding customer service, ensuring each customer has a positive shopping experience. Engage customers to drive sales and recommend products tailored to their needs.
•  Sales Achievement: Meet and exceed sales goals. Use product knowledge and sales techniques to promote merchandise and boost store sales.
•  Store Opening and Closing: Assist with opening and closing the store, following security protocols to ensure a safe environment for staff and customers.
•  Staff Training: Participate in training to learn effective sales strategies, product knowledge, and customer service techniques, ensuring consistency in the store experience.
•  Store Presentation: Maintain a clean, organized, and welcoming store environment. Ensure that merchandise is well-stocked, displays are neat, and product availability is high.
•  Customer Engagement: Build relationships with customers by addressing inquiries and concerns, and providing personalized service to encourage repeat business.
•  Inventory Management: Help with inventory control, including receiving shipments, restocking merchandise, and performing inventory counts.
•  Cash Handling: Perform cashier duties, accurately processing transactions, managing the register, and handling cash, credit, and other payment methods.
•  Security Measures: Help ensure the security of the store, following company guidelines and maintaining vigilance.

We Offer:

•  Competitive pay with performance-based incentives
•  Opportunities for growth and advancement within the company
•  A supportive, dynamic, and customer-focused work environment

If you are a passionate salesperson with a strong commitment to customer service and a proven track record in driving sales, we encourage you to apply and become an integral part of our team.

Job Requirements

Qualifications:

Education:

•  High school diploma or equivalent

Experience:

•  Prior retail experience
•  Strong background in customer service and store operations

Skills:

•  Team Collaboration: Foster a positive and supportive work environment.
•  Communication & Customer Service: Strong verbal and written communication skills with a commitment to exceptional customer service and resolving issues professionally.
•  Sales Focus & Problem-Solving: Results-driven with the ability to exceed sales targets through effective merchandising, upselling, and strategic problem-solving.
•  Organizational Skills: Strong attention to detail and ability to maintain order in a busy retail environment.
•  Cash Handling & POS Systems: Proficient in cash handling and using point-of-sale (POS) systems to process transactions accurately and securely.
•  Time Management & Adaptability: Ability to prioritize tasks and adapt quickly to changing priorities, managing multiple responsibilities efficiently.
•  Training & Development: Learn store procedures, product knowledge, and customer service best practices to improve performance.
•  Self-Starter & Reliability: Motivated, proactive, and dependable, with the ability to work independently and follow through on commitments.
•  Critical Thinking & Dedication: Strong decision-making abilities, with a passion for retail and dedication to achieving excellence in all aspects of sales and service.

Physical Requirements:

•  Ability to lift and carry up to 50 pounds.
•  Ability to stand, walk, and move around the store for extended periods.

Work Availability:

•  Must be available to work a flexible schedule, including weekends, evenings, and holidays as required by business needs.
•  For Full-Time: Must be able to work 35-40 hours per week, depending on store needs, with no restriction on schedule.
•  For Part-Time: Must be available to work 25-30 hours per week, depending on store needs, preferably between the hours of 9am to 5pm.