Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills:

1. Deep prior experience with managing and managing teams of people responsible for credit card transaction fraud.
2. Understanding and experience in building out rulesets within the Fiserv DefenseEdge platform.
3. Experience using custom models to predict fraud outcomes and demonstrated prior work in implementing such models for fraud reduction.

Overview:

We are seeking a strategic and experienced Director of Credit Card Fraud Strategy to lead our issuer-side fraud prevention program with a sharp focus on payment and card-present/card-not-present (CP/CNP) transaction fraud. In this role, you will be responsible for developing and optimizing the fraud defense strategy to protect our customers and the company from financial losses, while balancing against negative customer experience.

This leadership position is central to our mission of securing the lifecycle of cardholder transactions—from authorization to settlement—and requires strong command of card processing fraud detection platforms such as Fiserv DefenseEdge and Feedsai. The successful candidate will bring years of expertise in managing issuer fraud risk, demonstrated success in managing global teams, and the ability to execute strategy in a fast-paced environment that represents multiple regulated financial institutions.

Why Vervent? Company Perks:

• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!
• Beautiful local offices with on-site/hybrid options

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com .

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities:

• Own the end-to-end fraud strategy for our credit card portfolios, with focus on real-time authorization fraud, payment fraud, and emerging threat management.
• Lead the development and optimization of fraud rules, thresholds, and scoring models within Fiserv DefenseEdge and Feedsai, balancing fraud loss mitigation with customer experience.
• Build and manage a diverse, high-performing team of fraud analysts and strategists across geographies, ensuring 24x7 monitoring and support.
• Design and monitor fraud decisioning strategies at the transaction level, working closely with card network partners (Visa, Mastercard) and internal risk groups.
• Work cross-functionally with Credit Risk, Product, Technology, Compliance, and Operational teams.
• Drive data-led decision-making with responsibility for fraud rates, false positive ratios, and model lift.
• Act as a strategic escalation point during fraud incidents; oversee root cause analysis and drive permanent corrective actions.
• Identify and evaluate new technologies, tools, and partnerships to advance our fraud control capabilities.

#LI-VW1 #LI-Remote 

• 5+ years of fraud strategy or fraud risk management experience, with significant focus on credit card issuer fraud.
• 3+ years managing fraud strategy teams, including global or multi-regional leadership experience.
• Deep expertise in issuer-side transaction monitoring, fraud detection, and authentication strategies.
• Hands-on experience configuring and managing fraud rules and models in Fiserv DefenseEdge and Feedsai is preferred.
• Familiarity with Visa and Mastercard authorization flows, fraud reporting (TC40, SAFE), and issuer network integrations.
• Strong quantitative and analytical skills, with experience applying data science or advanced analytics to solve fraud risk problems.
• Track record of successfully implementing fraud policy changes while minimizing customer impact.
• Bachelor’s degree in a related field; Master’s degree or professional certifications (e.g., CFE, CAMS) a plus.

Preferred Experience:

• Experience in issuer authorization fraud strategy for both consumer and small business portfolios.
• Understanding of evolving fraud schemes such as tokenization bypass, synthetic identity, and mule activity.
• Experience integrating fraud strategy into digital onboarding, mobile wallets, and real-time payments.

Additional Vervent Details:

• Founded in 1986, purchased by current CEO, David Johnson, in 2008
• Privately owned by Stone Point Capital, Vervent Management and other passive investors
• 1,500 Employees
• Lines of Business:
• Primary Servicing – Loan, Credit Card, and Lease Servicing
• Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
• Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
• Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks

To learn more, please visit Vervent.com.

Physical Requirements:

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

$124,500 - $166,000 per year plus incentive plan.