Warranty Administrator - Mercedes Benz of Omaha

Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be!

At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you!

We value individuals who:

• Make it matter through being a caring team member.
• Are authentic and communicate with transparency and kindness.
• Welcome differences by seeking, listening, and learning from diverse perspectives.

At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER!

Your Purpose as a Warranty Administrator:

• Verify all proper client information on repair orders, signatures are present and manager has signed off on any necessary areas of the RO (add ons, additional labor time, etc.) as outlined by the manufacturer.
• Reviews repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Advises management of repetitive shortages so that corrective action can be taken.
• Calculate time it takes to complete a specific job and verify appropriate parts are used and that labor recorded on R.O. corresponds with services rendered.
• Book RO by locating all labor operations and pay technicians appropriately and ensure correct parts are charged out on RO"s that support those repairs.
• Ensure all documentation is present on RO (VIN information, and loaner/rental agreements if being reimbursed, recalls/campaigns).
• Build damage code and insert into warranty claims after booking to prepare claim for proper submission to warranty company.
• Properly submit all claims with correct labor ops and parts (make sure correct scopes or levels of campaigns are being claimed against what the tech claims to have performed).
• Monitor all returned or denied claims to gain clarification on needed items to get claim paid.
• Monitor comebacks and KPI/Warranty Key Performance Indicators.
• Contact appropriate warranty claims rep regarding claims requiring special authorization.
• Provide warranty coverage and policy information to technicians, service advisors, and other dealership personnel.
• Keep up to date on warranty policies and procedures
• Keep up-to-date on all information pertinent (e.g., factory recalls, bulletins, etc.) to the Warranty Administrator position.
• Communicate with techs when more detail is needed to ensure everyone is being paid appropriately for work performed.
• Communicate potential issues with management and other departments when noticing issues in warranty repairs or documentation.
• Collecting and processing receivables from extended warranties.
• Maintain an accurate filing system of open claims holding for credit and authorization.
• Maintain a record of outstanding claims submitted, rejected, returned or paid.
• Build and maintain labor operations database in the DMS

Basic Qualifications:

• High School Diploma or GED required.
• Strong confidentiality and multitasking skills.
• Excellent customer service skills
• Experience in meeting deadlines.
• Previous dealership experience preferred

Additional Qualifications:

• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• Welcomes difference by seeking, listening, and learning from diverse perspectives.
• Authentically communicates with transparency, empathy, and kindness.
• Forever curious and motivated by a passion for continuous improvement.

Your Well-Being:

• Competitive Pay $20--$25/hour plus bonuses!
• Flexible Work Schedule: Full-time Monday - Friday; hours: 8am - 5pm
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

 Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #4 to request accommodation.