Outreach Coordinator - Central California
WFH Flexible CA
Job Type
Full-time
Description

Join Our Team as an Outreach Coordinator – Make a Difference in the Lives of Californians with Disabilities!


Are you passionate about making technology accessible to everyone? Do you thrive in a role where relationship-building, community outreach, and advocacy drive success? If so, we want you on our team!


As an Outreach Coordinator with California's Deaf and Disabled Telecommunications Program (DDTP), you will be a key ambassador, building and nurturing a strong network of providers. You’ll engage with community members, service providers, and partner organizations to raise awareness and expand access to telecommunication services and assisted technology or individuals who are deaf, hard of hearing, deaf-blind, or disabled.


Why This Role Matters

This isn’t just another outreach role - it’s an opportunity to transform lives. As an Outreach Coordinator, you will be on the frontlines, raising awareness about products and services, creating new referral pathways, and ensuring that individuals with disabilities have the tools they need to stay connected, independent, and engaged. By building lasting relationships, you’ll uplift communities and ensure that every outreach effort is accessible, inclusive, and meaningful.


Please note that candidates must be located in the State of California (Central California). Furthermore, CSD is not providing relocation assistance for this position at this time.


Essential Functions

  • Champion the Cause: Conduct proactive outreach by attending community events, making initial contact with potential partners, and delivering presentations to increase awareness about DDTP services.
  • Build Relationships that Matter: Establish and maintain relationships with service providers, partner organizations, and community groups to promote the program and foster collaboration.
  • Be the Go-to Expert: Provide in-person, remote (videophone, messaging, text), and on-site consultations to consumers, ensuring their telecommunications needs are met.
  • Drive Growth: Identify and secure new resources and community connections to elevate the program’s presence and visibility.
  • Train and Inform: Collaborate with community-based organizations to deliver training and technical assistance regarding the products and services offered by DDTP.
  • Engage and Educate: Present information on telecommunications equipment, relay services, and application processes to a variety of audiences, including service providers and consumers.
  • Promote Accessibility: Educate communities about accessibility options, such as TTYs, amplified phones, CapTel, alerting signalers, and phone features for individuals with visual or speech impairments.
  • Personalize Support: Provide customized training and technical support to individuals using the equipment available through DDTP.
  • Streamline Applications: Assist consumers with completing the CTAP (California Telephone Access Program) application process to facilitate access to necessary services.
  • Track Success: Maintain accurate data entry and tracking of consumer interactions and outreach activities, ensuring timely and compliant reporting per state regulations.
  • Be a Team Player: Collaborate with a passionate team to help the program grow and better serve the community’s needs.

Knowledge, Skills and Abilities


To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

  • Proven ability to build and manage relationships with community-based organizations (CBOs), disability advocacy groups, and other relevant stakeholders.
  • Familiarity with resources and services for the deaf, deaf-blind, and hard of hearing populations at the local, state, and national levels.
  • Become a subject-matter expert in services being provided to effectively communicate with community-based organizations and consumers.
  • Demonstrated experience in leading outreach teams and managing geographically dispersed, public-facing workforces.
  • Strong organizational, strategic, and analytical skills to create effective outreach strategies that align with program goals.
  • Ability to independently manage work and training schedules.
  • Excellent written and verbal communication skills, with the ability to present to executive audiences and stakeholders.
  • Creative problem-solving abilities and the capacity to think strategically about outreach opportunities, partnerships, and innovations.
Requirements
  • Residency Requirement: Candidates for this role must live and work in Central California.
  • Bachelor’s degree in public health, social work (macro-practice focus), marketing, Business Administration, Communications, or related field; or equivalent professional experience (preferred).
  • At least one (1) year of experience engaging in outreach activities aimed at communities of persons with disabilities.
  • At least one (1) year of experience working with deaf, hard of hearing, deaf-blind, or disabled customers in outreach, marketing or communication roles.
  • At least one (1) year of professional experience in a customer service environment.
  • Bilingual in English and Spanish preferred.
  • Sales or teaching experience is a plus.
  • Experience working with Community-Based Organizations to enhance outreach efforts and build strong partnerships that support individuals with disabilities.
  • Ability to communicate effectively using American Sign Language (Preferred).
Salary Description
$69,000.00 - $73,000.00