About Us

DOXA was founded in 2016 to bring a refreshing change to the specialty insurance industry. Our mission is to create specialized programs and operations through business development and accretive acquisitions. DOXA’s award-winning approach accelerates growth and satisfaction of MGAs, MGUs, agents, carriers, wholesalers, affinity companies and start-ups. DOXA offers a dynamic and evolving work environment that provides employees with an opportunity for development and visibility into many aspects of the business.

We are seeking a Systems Administrator to provide current technology tools to support productivity standards for internal clients by deploying, upgrading and maintaining DOXA’s workstations, server, and peripheral systems, including mobile devices, LAN infrastructure, data security and software integration.

Benefits

DOXA's compensation package includes vacation and sick compensation, health, dental, vision, life, and long-term disability insurance, and a matching 401(k) plan.

Work Environment

DOXA Insurance Holdings offers a dynamic work environment and a collaborative culture. Our headquarters is located on the 10th floor of the Indiana Michigan building at 101 E. Washington in the revitalized downtown Fort Wayne, Indiana. This is a hybrid position.

Key Responsibilities

1. Support, troubleshoot and implement hardware and software.

• Work within active directories to setup user accounts.
• Configure user accounts and email accounts.
• Troubleshoot and administer databases
• Support and troubleshoot issues with servers.
• Install and configure desktop software and operating systems.
• Configure virtual user environments.

2. Troubleshoot help requests and work orders as they arrive.

• Help answer all trouble calls; emails; and Teams requests.
• Enter work orders into tracking software.

3. Provide documentation such as Inventory and system management spreadsheets and others as required.

• Write, revise, edit, and proofread new and existing product documentation.
• Provide documentation on installation procedures and configurations.

4. Improve reliability and maintainability of hardware and software systems.

• Respond to change requests and/or bug fixes in a timely manner as prioritized by management.
• Solve technical customer support problems related to the solutions developed within AGIA.
• Plan and implement security solutions to prevent internal and external threats.

5. Maintain and monitor Vcenter.

• Oversee all VDI’s to ensure they are current with VMware Tools Version.
• Monitor Server status if any issues arise.
• Troubleshoot VDI access issues

6. Participate in on-call rotation and off-hours support with the Service Center staff as needed.

7. Perform other miscellaneous functions and special projects as assigned.

Education/Certification:

• Associate's/Bachelor’s degree or equivalent experience.
• MCSE certification or current equivalent desired.
• VMware certification desired.

Required Experience:

• Insurance industry experience preferred.
• Minimum two years of experience in managing Windows servers and workstations in an Active Directory network environment.

Required Knowledge:

• Microsoft Windows server and workstation, Active Directory.
• Microsoft server technology (Exchange, SharePoint, M365, and Azure) a plus.

Skills/Abilities:

• Intermediate proficiency in MS Office.

Travel:10% domestic travel required.

Work Schedule: Regular office schedule plus on-call, weekend work.